Training on the Ecolane system begins at the kickoff meeting and continues through Go-Live. Familiarization with the platform's features, user training, and system preparations are conducted by a professional and experienced team of implementation experts and coordinated by seasoned project managers to ensure that every detail of the project is covered. Many of the training sessions are conducted virtually using a shared online workspace while others are done in-person at the client's site. Ecolane's training has been designed to gradually familiarize agency staff with the core system, its daily tasks, and its best practices, building
We know what it takes to put service on the street, and Ecolane's support team makes itself available to clients whenever it is needed. For questions or help with routine operations, the Support Team is regularly available during daily business hours by phone, email, or helpdesk tickets filed through a dedicated support website. Along with the regular support hours, we provide after hours support for any critical needs, 24 hours a day, seven days a week. Additionally, Ecolane maintains a robust knowledge base on its Support website to answer frequently asked questions and to provide refresher training material and recordings of support webcasts. The Ecolane team is committed to helping clients get the most out of its software investment and to make daily operations headache-free.