Value Add Marketplace

Ecolane Training Packages

Ecolane's expert-led training packages go beyond our signature white glove service to ensure your team is confident, capable, and fully equipped to make the most of our platform. Whether you're onboarding new staff or refreshing existing skills, our tailored training options deliver the hands-on support and in-depth knowledge your agency needs to thrive.

MOBILITY by Ecolane

Empower your riders with convenient self-service features! Our secure online portal allows riders to easily book and cancel trips, monitor real-time pick-up information, and view assigned vehicles, significantly reducing call center inquiries.

Riders can view and manage trips in real time using an ad-free mobile application or a web browser from a PC or smartphone. The Mobile app is available on iOS and Android for free in the Apple and Google Play stores.

INTERACTIVE by Ecolane

Streamline your call center operations with Ecolane EVOLUTION's telephony integration! Features like caller ID lookup and automated client data display speed up reservations and personalize service. Integrated IVR capabilities provide automated trip reminders and status updates, including the option for clients to cancel, improving efficiency and the rider experience.

FEEDBACK by Ecolane

Efficiently collect and track service-related issues with the Feedback feature. Link feedback to trips, providers, drivers, and vehicles, attach supporting files, and monitor resolution progress with log data. The Driver Incident feature allows you to track drive-related issues like absences and certifications. Both features offer customizable categories and advanced search options for comprehensive issue management.

INSCRIBE by Ecolane

Securely capture electronic signatures from clients and passengers directly through MDT with Inscribe. This seamlessly integrated feature records signatures as image files within Ecolane Evolution, linked to trip information for reporting purposes. The signature capture process is highly configurable, allowing for collection from various individuals and prompting only when necessary.

NOTIFY by Ecolane

Keep riders informed with NOTIFY by Ecolane! This SMS notification feature sends clients timely updates on their trip status, including estimated pick-up times and vehicle information. Reduce wait times, no-shows, and call center inquiries with this configurable communication tool.

EzTransport by Ecolane

EzTransport brings trip management, dispatch, and fare collection into one cloud based system—supporting smart cards, account-based/cardless payments, and in-vehicle credit/debit—plus rider and driver mobile apps for smoother self-service and operations in the field. With real-time visibility, stronger auditing and fraud detection, and easy integration with third-party providers like taxis and TNCs, EzTransport helps agencies cut costs, boost accountability, and deliver a better rider experience.

EzRideFare by Ecolane

EzRideFare is the fast, hardware-free way to modernize fare collection. Riders simply buy and manage passes in a mobile app, pay securely by card or bank account, and show a mobile ticket as proof of payment—no paper passes, no cash hassles. EzRideFare cuts processing and cash-handling labor, speeds boarding, boosts rider satisfaction, and helps capture more fare revenue without the upfront cost of new equipment.