Privacy Policy & Cookie Usage

[This policy was last modified on September 29th, 2017. The changes included our mobile app privacy policy.]

Ecolane is absolutely committed to respecting the privacy of our website visitors. This page explains the how and why of the information we collect on ecolane.com. We’ve tried to write it as clearly and openly as possible. If you have any questions at all about this page our our policy, please feel free to send an email to web@ecolane.com.


What information does Ecolane collect?

Ecolane collects information from you when you subscribe to our newsletter, our blog, register for a product demonstration and/or when requesting access to custom content like downloadable case studies and white papers. For visitors who would like to receive this information but feel uncomfortable sharing specific information, email requests for the desired material can be sent to web@ecolane.com.

What does Ecolane use your information for?

There are a number of scenarios that define how Ecolane uses the information collected from our site visitors. They include:

  • To improve our website : We are always working to improve and enhance our website content based, in part, on the information and feedback we receive from visitors. As an example, customer feedback provided Ecolane with a content strategy to build our blog.
  • To improve customer service : The information collected from customers helps us to more effectively respond to service requests and support needs. As an example, customer requests for video tutorials led to the creation of a video library for Ecolane’s products and service.
  • To send emails : The email addresses provided on ecolane.com’s various contact forms might be used to send follow-up information, industry updates, product and service information and similar material. However, we are people too and we’re in the business of providing world-class transit software solutions, NOT spam. If at anytime you would like to unsubscribe from a mailing or opt-out of all subsequent communications, we include detailed instructions at the bottom of each email. In the event you received an Ecolane mailing without subscribing, please let us know at web@ecolane.com and we’ll be sure to investigate why that happened.


How do we protect your information?

Ecolane implements a variety of security measures to maintain the privacy of any personal information collected on the site. Note that we do not collect any financial or health information on this site, either. Our web publishing platform uses industry standard TLS encryption with a 2,048 bit key, with application enforced authentication, to protect data that is being exchanged from our website to the data centers we’re hosted in.

Do we use cookies?

Yes, Ecolane uses cookies. For those who don’t know what cookies are, they are small files that a website or a web service transfers to your computer’s hard drive through your Web browser. Cookies enable our website to “recognize" your browser and access certain information from it. This information could include your physical location area (but not your address), what pages you visit, how long you spend on certain pages and whether you’re a new or a returning visitor.

We also use cookies to compile aggregate data about site traffic and other site interactions so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors, too. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business, when applicable. As an example, Ecolane uses Google Analytics to help analyze visitor activity at ecolane.com. We also use a a product from Hubspot to manage our site content and visitor activity. We are providing links to both Google as well as Hubspot’s privacy policies below:


If you would like additional information about cookies and how to block them, delete them or better control them, a number of resources online provide a much better overview than what we could do here. As an example, aboutcookies.org is considered a decent resource.

Do we disclose any information to outside parties?

We will be very clear about this one. Ecolane does not sell, trade, or otherwise transfer any customer or personally identifiable information collected on this site to any third party beyond the trusted organizations involved in helping us manage our online presence. These companies assist us in operating our website, conducting our business, or servicing you, and agree to keep this information confidential. We may also release personal information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Non-personally identifiable visitor information may be shared to other parties for marketing, advertising, or similar communication uses. As an example, Ecolane could give a presentation about the effectiveness of our website and reference the number of site visits we receive or the length of time someone might spend on ecolane.com. What we would never do is reference identifiable information and Ecolane most certainly DOES NOT share email addresses we might collect on our website.

Third party links

Occasionally, Ecolane may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies (like the ones linked above). Obviously, we have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline. However, Ecolane believes in doing the right thing and information collected in an offline environment should be treated the same way. If you give your business card to an Ecolane representative at a tradeshow and would prefer to have personal information stay out of our contact database, you will only need to ask and we’ll do our best to ensure your request is addressed.

Mobile App Privacy Policy

To view our Mobile App Privacy Policy, click here.

Your Consent

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post the date the changes are made on this page and in the case of significant edits, we will be sure to clearly highlight the changes.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

www.ecolane.com
940 W. Valley Rd.
Suite 1400
Wayne, PA 19087 
United States
web@ecolane.com