[This policy was last modified on April 17, 2015. The changes simplified our communications approach and more clearly outlined how we use data that may be collected on ecolane.com.]
What information does Ecolane collect?
Ecolane collects information from you when you subscribe to our newsletter, our blog, register for a product demonstration and/or when requesting access to custom content like downloadable case studies and white papers. For visitors who would like to receive this information but feel uncomfortable sharing specific information, email requests for the desired material can be sent to firstname.lastname@example.org.
What does Ecolane use your information for?
There are a number of scenarios that define how Ecolane uses the information collected from our site visitors. They include:
- To improve our website : We are always working to improve and enhance our website content based, in part, on the information and feedback we receive from visitors. As an example, customer feedback provided Ecolane with a content strategy to build our blog.
- To improve customer service : The information collected from customers helps us to more effectively respond to service requests and support needs. As an example, customer requests for video tutorials led to the creation of a video library for Ecolane’s products and service.
- To send emails : The email addresses provided on ecolane.com’s various contact forms might be used to send follow-up information, industry updates, product and service information and similar material. However, we are people too and we’re in the business of providing world-class transit software solutions, NOT spam. If at anytime you would like to unsubscribe from a mailing or opt-out of all subsequent communications, we include detailed instructions at the bottom of each email. In the event you received an Ecolane mailing without subscribing, please let us know at email@example.com and we’ll be sure to investigate why that happened.
How do we protect your information?
Ecolane implements a variety of security measures to maintain the privacy of any personal information collected on the site. Note that we do not collect any financial or health information on this site, either. Our web publishing platform uses industry standard TLS encryption with a 2,048 bit key, with application enforced authentication, to protect data that is being exchanged from our website to the data centers we’re hosted in.
If you would like additional information about cookies and how to block them, delete them or better control them, a number of resources online provide a much better overview than what we could do here. As an example, aboutcookies.org is considered a decent resource.
Do we disclose any information to outside parties?
We will be very clear about this one. Ecolane does not sell, trade, or otherwise transfer any customer or personally identifiable information collected on this site to any third party beyond the trusted organizations involved in helping us manage our online presence. These companies assist us in operating our website, conducting our business, or servicing you, and agree to keep this information confidential. We may also release personal information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
Non-personally identifiable visitor information may be shared to other parties for marketing, advertising, or similar communication uses. As an example, Ecolane could give a presentation about the effectiveness of our website and reference the number of site visits we receive or the length of time someone might spend on ecolane.com. What we would never do is reference identifiable information and Ecolane most certainly DOES NOT share email addresses we might collect on our website.
Third party links
Occasionally, Ecolane may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies (like the ones linked above). Obviously, we have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
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