Privacy Policy & Disclaimer

The latest policy update took effect on May 25, 2018. The changes ensure that we are compliant with the EU’s General Data Protection Regulation (GDPR).

Ecolane is absolutely committed to the protection of your privacy and personal data. This page explains the ‘how’ and ‘why’ of the information we collect on We’ve tried to write it as clearly and openly as possible. If you have any questions at all about this page or our policy, please feel free to send an email to

What Information Does Ecolane Collect?

Upon entering the website, you’re given the option to accept or decline the collection of personal information. Ecolane collects information from you when you subscribe to our newsletter, our blog, register for a product demonstration and/or when requesting access to custom content like downloadable case studies and white papers. For visitors who would like to receive this information, but feel uncomfortable sharing specific information, please send an email request to

Personal Information

This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal information can also include information about any transactions that you enter into on the website, and information about you that is available on the Internet, such as from Facebook, LinkedIn, Twitter, and Google, or publicly available information that we acquire from service providers.

Personal information also includes navigational information where such information can directly or indirectly identify an individual. Navigational information refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed.

Navigational Information & Log Files

When you view content provided by us, we automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses. We link this automatically-collected data to personal information such as name, email address, street address, and phone number.

What Does Ecolane Use Your Information For?

There are a number of scenarios that define how Ecolane uses the information collected from our site visitors. They include:

  • To improve our website: We are always working to improve and enhance our website content based, in part, on the information and feedback we receive from visitors. As an example, customer feedback provided Ecolane with a content strategy to build our blog.
  • To improve customer service: The information collected from customers helps us to more effectively respond to service requests and support needs. As an example, customer requests for video tutorials led to the creation of a video library for Ecolane’s products and services.
  • To send emails: The email addresses provided on’s various contact forms might be used to send follow-up information, industry updates, product and service information and similar material. However, we are people, too, and we are in the business of providing world-class transit software solutions, NOT spam. If at any time you would like to unsubscribe from a mailing or opt-out of all subsequent communications, we include detailed instructions at the bottom of each email. In the event you received an Ecolane mailing without subscribing, please let us know at and we’ll be sure to investigate why that happened.

How Do We Protect Your Information?

Ecolane implements a variety of security measures to maintain the privacy of any personal information collected on the site. Note that we do not collect any financial or health information on this site, either. Our web publishing platform uses industry standard TLS encryption with a 2,048 bit key, with application enforced authentication, to protect data that is being exchanged from our website to the data centers in which we’re hosted.

How Long Do We Retain Personal Information?

How long we keep information we collect about you depends on the type of information, as described in further detail below.  After such time, we will either delete or anonymize your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.

We retain personal information that you provide to us where we have an ongoing legitimate business need to do so (for example, as long as is required in order to contact you about our services, or as needed to comply with our legal obligations).

When we have no ongoing legitimate business need to process your personal information, we securely delete the information or anonymize it or, if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible. We will delete this information from the servers at an earlier date if you so request, as described in "Reviewing, Correcting and Removing Your Personal Information" below.

If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us or ceased using your Ecolane account.  We retain information derived from cookies and other tracking technologies for a reasonable period from the date of time such information was created.

Do We Use Cookies?

Yes, Ecolane uses cookies. For those who don’t know what cookies are, they are small files that a website or a web service transfers to your computer’s hard drive through your web browser. Cookies enable our website to “recognize" your browser and access certain information from it. This information could include your physical location area (but not your address), what pages you visit, how long you spend on certain pages and whether you are a new or a returning visitor.

We also use cookies to compile aggregate data about site traffic and other site interactions so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors, too. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business, when applicable. As an example, Ecolane uses Google Analytics to help analyze visitor activity at We also use a product from HubSpot to manage our site content and visitor activity. We are providing links to both Google as well as HubSpot’s privacy policies below:

Google’s privacy:

HubSpot’s privacy:

If you would like additional information about cookies and how to block them, delete them or better control them, a number of resources online provide a much better overview than what we could do here. As an example, is considered a credible resource.

Do We Disclose Any Information to Outside Parties?

Ecolane does not sell, trade, or otherwise transfer any customer or personally identifiable information collected on this site to any third-party beyond the trusted organizations involved in helping us manage our online presence. These companies assist us in operating our website, conducting our business, or servicing you, and agree to keep this information confidential. We may also release personal information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Non-personally identifiable visitor information may be shared to other parties for marketing, advertising, or similar communication uses. As an example, Ecolane could give a presentation about the effectiveness of our website and reference the number of site visits we receive or the length of time someone might spend on What we would never do is reference identifiable information and Ecolane most certainly DOES NOT share email addresses we might collect on our website.

Third-Party Links

Occasionally, Ecolane may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies (like the ones linked above). Obviously, we have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Children’s Online Privacy Protection Act Compliance

We comply with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline. However, Ecolane believes in doing the right thing and information collected in an offline environment should be treated the same way. If you give your business card to an Ecolane representative at a tradeshow and would prefer to have personal information stay out of our contact database, you will only need to ask and we’ll do our best to ensure your request is addressed.

Mobile App Privacy Policy

To view our Mobile App Privacy Policy.

Your Consent

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post the date the changes are made on this page and in the case of significant edits, we will be sure to clearly highlight the changes.

Reviewing, Correcting and Removing Your Personal Information

You have the following data protection rights:

  • You can request access, correction, updates or deletion of your personal information.
  • You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.
  • If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about our collection and use of your personal information. Contact details for data protection authorities in the EEA, Switzerland and certain non-European countries (including the US and Canada) are available here.)

To exercise any of these rights, please contact us at We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.
940 West Valley Road
Suite 1400
Wayne, PA 19087 



Ecolane USA provides the Web site as a service to the public and Web site owners.

Ecolane USA is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information contained within the site. While the information contained within the site is periodically updated, no guarantee is given that the information provided in this Web site is correct, complete, and up-to-date. Although the Ecolane USA Web site may include links providing direct access to other Internet resources, including Web sites, Ecolane USA is not responsible for the accuracy or content of information contained in these sites.

Links from Ecolane USA to third-party sites do not constitute an endorsement by Ecolane USA of the parties or their products and services.

MOBILE Privacy Statement

Ecolane collects information about you when you use our mobile applications, websites and other online products and services (“Services”) and through other interactions and communications you have with us.  Ecolane may also collect information about you from third party health insurance providers, managed health care organizations, and other agencies that contract with Ecolane to provide the Services.  Ecolane encourages you to review the privacy statements associated with such third party service providers. 


Use of your Personal Information

Ecolane may collect and use your personal information to perform the Services. Ecolane may collect and store user activity on our server’s log files.  We may log Internet Protocol addresses, your behavior profile or geographic location, browser type, operating system, pages visited, and other clickstream data.  We may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you

Ecolane may use the information we collect about you to provide, maintain and improve the Services, for example, to facilitate payments, send receipts, provide Services you request, develop new features, provide customer support, develop safety features, authenticate users, and send Service updates and administrative messages. Ecolane may also use the information we collect about you to perform internal operations, including but not limited to prevention of fraud and abuse, troubleshooting, data analysis, testing and research, and to monitor and analyze usage and activity trends.  Ecolane may use the information we collect about you to send or facilitate communications between you and a Service provider, or to personalize and improve the Services.

Ecolane does not sell, rent or lease its customer lists to third parties. Ecolane may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Ecolane may send you email or postal mail, provide customer support, or arrange for transportation. Without disclosing any personally identifiable information, Ecolane may share data with trusted partners to help us perform statistical analysis. If you give explicit consent, then Ecolane may provide personally identifiable information to trusted partners, but all such third parties are prohibited from using your personal information except to provide these services to Ecolane, and they are required to maintain the confidentiality of your information.

Ecolane websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to legal orders; (b) comply with legal process served on Ecolane or the website; (c) protect and defend the rights or property of Ecolane, or protect against misuse or unauthorized use of the Website; and, (d) act under exigent circumstances to protect the personal safety of users of Ecolane, or the public.

Special Note for Parents and Legal Guardians

It is Ecolane’s intention to adhere to the requirements of the Children's Online Privacy Protection Act of 1998 (COPPA) and the Children's Advertising Review Unit (CARU) guidelines on the Website.

Ecolane may collect and store personal information about children under 13 years of age (“children” or “child”) only to the extent that this information is submitted by or with the permission of the parent or guardian in connection with registrations for any Services, including submission to a third party health insurance provider, managed health care organization, or other agency that contracts with Ecolane to provide the Services. By submitting such information, you represent that you are over the age of 13 or that you are submitting such information with the consent of your parent or guardian. When provided by or with the consent of the parent or guardian, Ecolane may collect and store personal information such as name, address, date of birth, gender, and other preferences; to the extent necessary to provide the Services. Ecolane will only collect this information if it believes that it is voluntarily submitted to us by the child’s parent or guardian. For information on how Ecolane uses cookies and other information collection tools, please see our section above.

Changes to this Policy

Ecolane will occasionally update this Policy to reflect company and customer feedback. When we make any material changes to this Policy, we will inform you by posting a notice on the home page of this site and by changing the date on this page noting when the Policy was last updated.  Ecolane encourages you to periodically review this Statement to be informed of how Ecolane is protecting your information.

Contact Information

Ecolane welcomes your comments regarding this Privacy Policy. If you believe that Ecolane has not adhered to this Policy, please contact Ecolane at 2601 Navistar Drive, Building 5, Lisle, IL  60532, Attn:  Office of the General Counsel. We will use commercially reasonable efforts to promptly address the problem.

Ecolane Terms of Use

These Terms of Use (“Terms”), together with the Privacy Notice   of Ecolane set forth the terms and conditions (“Terms”) that apply to your access and use of the Ecolane website, located at (together, the “Site”).  “Ecolane” includes Ecolane and its officers, directors, employees, consultants, affiliates, subsidiaries, and agents. 

By using or accessing the Site you agree to these Terms, as updated from time to time in accordance with Section 12 below.  These Terms state that any disputes between you and Ecolane must be resolved in arbitration or small claims court.

  1. Account Security. To use the Site you must (i) be at least eighteen (18) years of age; (ii) have not previously been suspended or removed from the Services; and (iii) register for and use the Site in compliance with any and all applicable laws and regulations. 
  2. Prohibited You agree not to:
    1. Use the Site for any illegal purpose, or in violation of any local, state, national, or international law;
    2. Violate or encourage others to violate the rights of third parties, including intellectual property rights;
    3. Post, upload, or distribute any content that is unlawful, defamatory, libelous, inaccurate, or that a reasonable person could deem to be objectionable, profane, indecent, pornographic, harassing, threatening, hateful, or otherwise inappropriate;
    4. Interfere in any way with security-related features of the Site;
    5. Interfere with the operation or any user’s enjoyment of the Site, including by uploading or otherwise disseminating viruses, adware, spyware, worms, or other malicious code, making unsolicited offers or advertisements to other users, or attempting to collect personal information about users or third parties without their consent;
    6. Access, monitor or copy any content or information of the Site using any robot, spider, scraper, or other automated means or any manual process for any purpose without Ecolane’s express written permission;
    7. Perform any fraudulent activity, including impersonating any person or entity, claiming false affiliations, accessing the accounts of other users without permission, or falsifying your identity or any information about you, including age or date of birth; or
    8. Sell or otherwise transfer the access granted herein.

  3. Third Party Content. The Site may contain links to third party websites and services.  Ecolane provides such links as a convenience, and does not control or endorse these websites and services.  You acknowledge and agree that Ecolane has not reviewed the content, advertising, products, services, or other materials that appear on such third party websites or services, and is not responsible for the legality, accuracy, or appropriateness of any such content, and shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of any such third party websites or services.

  4. Intellectual Property. You acknowledge and agree that you relinquish all ownership rights in any ideas or suggestions that you submit to Ecolane through this Site.  This Site is protected by applicable copyright and other intellectual property laws, and no materials from the Site may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way without our express permission.  All trademarks and service marks on the Site belong to Ecolane, except third-party trademarks or service marks, which are the property of their respective owners. 

  5. Indemnification. You agree that you will be personally responsible for your use of the Site, and you agree to defend, indemnify, and hold harmless Ecolane from and against any and all claims, liabilities, damages, losses, and expenses (including attorneys’ and accounting fees and costs), arising out of or in any way connected with (i) your access to, use of, or alleged use of the Site; (ii) your violation of the Terms or any applicable law or regulation; (iii) your violation of any third party right, including without limitation any intellectual property right, publicity, confidentiality, property, or privacy right; or (iv) any disputes or issues between you and any third party.  Ecolane reserves the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with our defense of such claim.

  6. Termination.  If you violate these Terms, your permission to use the Site will automatically terminate.  In addition, Ecolane in its sole discretion may suspend or terminate some or all of your access to the Site at any time, with or without notice to you.

  7. Modification of the Terms. Ecolane reserves the right at any time to modify these Terms and to impose new or additional terms or conditions on your use of the Site.  Such modifications and additional terms and conditions will be effective immediately upon notice and incorporated into these Terms.  We will make reasonable efforts to notify you of any material changes to the Terms, including, but not limited to, by posting a notice to our website or by sending an email to any address you may have provided to us.  Your continued use of the Services following notice will be deemed acceptance of any modifications to the Terms.

  8. Disclaimers of Warranties. The Site provided “as is” and on an “as available” basis, without warranty or condition of any kind, either express or implied.  Although Ecolane seeks to maintain safe, secure, accurate, and well-functioning services, we cannot guarantee the continuous operation of or access to our Site, and there may at times be inadvertent technical or factual errors or inaccuracies.  Ecolane specifically (but without limitation) disclaims (i) any implied warranties of merchantability, fitness for a particular purpose, quiet enjoyment, or non-infringement; and (ii) any warranties arising out of course-of-dealing, usage, or trade.  You assume all risk for any/all damages that may result from your use of or access to the Site.  Ecolane does not guarantee the accuracy of, and disclaims all liability for, any errors or other inaccuracies in the information, content, recommendations, and materials made available through the Site. 

  9. Limitation of Liability. In no event will Ecolane be liable to you for any incidental, special, consequential, direct, indirect, or punitive damages, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, whether or not Ecolane has been informed of the possibility of such damage.  Some jurisdictions do not allow the disclaimer of warranties or limitation of liability in certain circumstances.  Accordingly, some of the above limitations may not apply to you.

  10. Governing These Terms are governed by the laws of the State, without regard to conflict of law principles.  Subject to Section 11, which provides that disputes are to be resolved through binding arbitration or small claims court, to the extent that any lawsuit or court proceeding is permitted hereunder, you and Ecolane agree to submit to the exclusive personal jurisdiction of the state courts and federal courts, for the purpose of litigating all such disputes.

  11. Dispute Resolution by Binding Arbitration. In the interest of resolving disputes between you and Ecolane in the most expedient and cost effective manner, you and Ecolane agree to resolve disputes through binding arbitration or small claims court instead of in courts of general jurisdiction (“Agreement to Arbitrate”).  Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts.  Arbitrators can award the same damages and relief that a court can award.  Any arbitration under these Terms will take place on an individual basis; class arbitrations and class actions are not permitted.  You acknowledge and agree that the arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that individual party’s claim(s).  Any relief awarded cannot affect other users.

  12. Modification of the Site. Ecolane reserves the right to modify or discontinue, temporarily or permanently, some or all of the Site at any time without any notice or further obligation to you.  You agree that Ecolane will not be liable to you or to any third party for any modification, suspension, or discontinuance of any of the Site.

  13. General.

    1. Entire Agreement. These Terms, together with the Privacy Notice , constitute the entire and exclusive understanding and agreement between you and Ecolane regarding your use of and access to the Site, and except as expressly permitted above may only be amended by a written agreement signed by authorized representatives of the parties.
    2. No Waiver. The failure to require performance of any provision shall not affect our right to require performance at any time thereafter, nor shall a waiver of any breach or default of the Terms constitute a waiver of any subsequent breach or default or a waiver of the provision itself.  
    3. Paragraph Headers. Use of paragraph headers in the Terms is for convenience only and shall not have any impact on the interpretation of particular provisions.  
    4. Severability. In the event that any part of the Terms is held to be invalid or unenforceable, the unenforceable part shall be given effect to the greatest extent possible and the remaining parts will remain in full force and effect.

  14. Notice to California Residents. Under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at (800) 952-5210 in order to resolve a complaint regarding the service or to receive further information regarding use of the service.

Last Updated: March 2020