Thoughts on Transit | Ecolane Blog

You’ve heard the story before, or maybe you’ve even experienced it firsthand: a transit agency invests a lot of time, money, and additional resources into their paratransit software only to find that their operations are still experiencing inefficiencies and roadblocks.

Non-emergency medical transportation (NEMT) is a critical service available for individuals who would otherwise not be able to get to important medical appointments. Access to transportation plays an important role in maintaining an individual’s health, and whether it is due to physical limitations or other circumstances, standard fixed-route public transportation may not always be available or the best option for these individuals.

However, with the NEMT options that are available, transportation is still able to keep these individuals connected to their healthcare providers and able to attend their appointments on a regular basis in a cost-effective and convenient way.

Has your transit agency adopted a MDT software solution yet? If it hasn’t, your drivers, your passengers, and your agency operations overall could be suffering.

MDT software brings a number of benefits to an agency and can help improve overall operational efficiency. Here are three reasons why every fleet vehicle your agency has should use mobile data tablet tracking software.

Public transit agencies face a myriad of challenges on a daily basis. If you put a group of transit directors and operations managers in the same room to talk about the issues they face, you would find they have a lot in common and can sympathize with one another.

While most agencies face common challenges and pain points, it’s true that these issues can be greatly impacted by the size of the agency.

The larger the transit agency, the more challenges arise that need to be addressed.

When it comes to operating a successful transit agency, it is essential to manage critical metrics for performance. Metrics such as customer satisfaction data, safety and maintenance data, operational efficiency, and better resource management are all tell-tale measures to the health and success of an organization. Finding the best way to maintain healthy analytics can be tough, but by leveraging modern demand response software many agencies, especially mid to large size agencies, have been able to not only maintain but improve critical transit operations metrics. Before you take the first step to improving analytics it is vitally important to understand the nuances and signs that will help identify areas of improvement or target areas that can help create more success. This article outlines some examples of finding areas of improvement and how modern software can improve critical transit metrics. 

Demand responsive transit optimization through modern software and an expert team can help to improve critical transit metrics and avoid operational inefficiency for many transit agencies across the country. The most effective way to leverage modern technology is to work with the software provider to troubleshoot any issues or forecast common problems and frequently asked questions that may arise. This blog offers insight into how Ecolane's expert professional services team can solve problems and what common issues and questions generally come up with regards to route scheduling software. 

Outdated, legacy software and administrative issues have both plagued many transit agencies for years. Trying to keep up with a faced-paced environment while still offering quality services to riders has become increasingly difficult. With technology and innovation now playing a larger role in driving the industry, many agencies are moving away from traditional and old-school software contracts and towards more forward-thinking and technology-driven partners. As a company with proven expertise in servicing both rural and urban agencies, we wanted to outline three major trends we're seeing for states considering statewide software providers.

The public transportation industry faces some major challenges in this fast-paced, on-demand, digital era that we live in today and Ohio is no exception. The business climate demands agility and customer-centric technology solutions that allow people to have everything they need to interact with your business in the palm of their hand. As one of just three preferred transit software providers in the state of Ohio (along with TripSpark and CTS), Ecolane is well-positioned to work with agencies in the state that are ready to adapt to this tumultuous business climate. Below are three ways that modern transit software will help Ohio agencies compete and grow in the face of these heavy and obstructive challenges facing them today and why Ecolane is the best choice to support those operations. 

In this modern and innovative world that we live in, many transit agencies find themselves having trouble keeping up with the times, specifically, when it comes to the growing need in the community for instant gratification and unbelievably fast service. This coupled with limited capacity can result in declining on-time performance (OTP) or other service quality issues. Throughout this article, we will introduce you to the main factors that affect these transit metrics and the solutions that our team of experts and other industry professionals have implemented to combat them.

Many transit organizations go through growing pains related to operational efficiency, operational capacity, and administrative hardships. For management teams, evaluating current transit operations can highlight what is causing inefficiencies. Once the areas of improvement have been identified, the next step will be to create a plan of action to make the improvements.  We have identified the 3 main pain points that we have noticed with transit agencies looking to make a change and our experts have outlined how to find them and what to do to set the action plan in motion.