Join our team

Who We Are:

Ecolane is a fast-growing leader in web-based, transit scheduling and dispatch software. Our solution collects passenger eligibility and funding information, allows for the entry of trip requests from passengers, automatically creates schedules for efficient routing on transit vehicles, dispatches the schedules through advanced mobile data terminals, collects and communicates performance data and provides reports for local, state and national stakeholders on every aspect of the service from on-time performance to driver performance to billing information.

Transit is going through radical and transformative shifts right now in both the public and private sectors and Ecolane is perfectly positioned to accelerate our growth. Our North American headquarters outside Philadelphia, Pennsylvania and our European headquarters near Helsinki, Finland represent our growing international presence. It is an excellent time to join us.

Why This Job Matters

As an Ecolane Support Specialist, you will be a vital link in the software development, testing and implementation process by facilitating communication between clients, developers, system administrators and technical trainers. The responsibilities of this position include providing written and over-the-phone support for clients, investigating and reporting issues, testing new software functionality and helping configure customized software deployments. The ideal candidate loves to work in a fast-paced environment and is a natural problem solver, someone who can communicate complex technological problems and takes pride in making the customer happy. This is a great position for someone looking to dive into the software industry with exposure to many different concepts and coding languages.

What This Job Will Entail:

Responding to written tickets and phone calls from customers – this can entail educating customer’s on how to use the software or diagnosing reported issues in the system

Helping to configure a highly customizable software package

Investigating, analyzing and documenting issues and enhancements as reported by the client

Performing testing and training of new features and fixes developed for each release

The Skills We're Looking For:

• Ability to communicate complex issues to multiple audiences
• Ability to work both independently and as part of a team
• Patience and ability to stay calm under pressure
• Acute attention to detail
• Ability to meet established timelines
• Understanding of basic database and logic concepts
• System testing
• GIS familiarity

Basic Qualifications:

• Problem-solving
• Presenting technical information
• Exceptional reading and writing skills
• Experience in telephone support with a high level of customer interaction

Preferred Qualifications:

• Comprehension and use of MySQL (or equivalent)
• Customer service representative in a technical-related industry
• Linux familiarity
• Basic comprehension of software concepts

Who We Are:

Ecolane is a fast-growing leader in web-based, transit scheduling and dispatch software. Our solution collects passenger eligibility and funding information, allows for the entry of trip requests from passengers, automatically creates schedules for efficient routing on transit vehicles, dispatches the schedules through advanced mobile data terminals, collects and communicates performance data and provides reports for local, state and national stakeholders on every aspect of the service from on-time performance to driver performance to billing information. Our platform’s key focus is to help restore community engagement to people who might not otherwise have access and mobility. This is a driving principle for the company’s strategic direction and a source of pride for the entire team.

Transit is going through radical and transformative shifts right now in both the public and private sectors and Ecolane is perfectly positioned to accelerate our growth. Our North American headquarters outside Philadelphia, Pennsylvania and our European headquarters near Helsinki, Finland represent our growing international presence. It is an excellent time to join us.

Why This Job Matters:

As Ecolane’s Technical Trainer, you will perform front line training and consulting using Ecolane best practices for clients throughout North American and internationally. Located in our corporate headquarters office in the King of Prussia area, and traveling up to 80% of the time within Pennsylvania, regionally and nationally, successful candidates will take responsibility for an array of tasks which include software training, system trouble shooting, operational consulting, and collection of data and system configuration. You will be the key point of contact once the agency begins their training and go-live support phase and be alongside key staff at the agency ensuring a successful transition to the Ecolane suite of products. The ideal candidate has a desire to positively impact lives of elderly and disabled individuals by empowering them to succeed and thrive though helping facilitate their independence and mobility. You must love to work in a fast-paced environment and be a natural problem solver, someone who can communicate effectively and takes great pride in their work.

What This Job Will Entail:

• Complete initial training on company material for classes of 2 to 20
• Provide onsite support to reinforce best practice and software functionality
• Perform tasks of data validation and importation at the direction of the team lead or project manager
• Conduct follow-up training and consulting to identify and reinforce best practices
• Manage client expectations and effectively communicate to key stakeholders and Ecolane staff

The Skills We’re Looking For:

• Experience in demonstrating technology concepts or software
• Experience supporting software or operations in a start-up or go-live high volume environments
• Dynamic speaking and ability to engage an audience actively
• Ability to work both independently and as part of a team
• Patience and ability to stay calm under pressure
• Ability to manage tasks, projects and time effectively
• Ability to relate with students of diverse age and educational backgrounds
• Highly effective management of travel schedules and expense tracking and reconciliation

Basic Qualifications:

• Experience leading group or one-on-one classes
• Trip routing, scheduling and/or dispatch experience for people transportation
• Exceptional proficiency with Microsoft Office Suite, specifically Microsoft Excel
• Exceptional written communication skills
• Acute attention to detail
• Excellent customer service, inter personal and collaboration skills
• The aptitude, attitude, and tenacity needed for our growing and fast-paced company
• A dedication to public service, as our company is devoted to enabling the mobility of the elderly and disabled