Join Our Team

Who We Are

Ecolane is a fast-growing leader in web-based, transit scheduling, and dispatch software. Our solution collects passenger eligibility and funding information, allows for the entry of trip requests from passengers, automatically creates schedules for efficient routing on transit vehicles, dispatches the schedules through advanced mobile data terminals, collects and communicates performance data, and provides reports for local, state and national stakeholders on every aspect of the service from on-time performance to driver performance to billing information.

Transit is going through radical and transformative shifts right now in both the public and private sectors and Ecolane is perfectly positioned to accelerate our growth. Our North American headquarters outside Philadelphia, Pennsylvania, and our European headquarters near Helsinki, Finland represent our growing international presence. It is an excellent time to join us.

Why This Job Matters

As an Ecolane Support Specialist, you will be a vital link in the software development, testing, and implementation process by facilitating communication between clients, developers, system administrators, and technical trainers. The responsibilities of this position include providing written and over-the-phone support for clients, investigating and reporting issues, testing new software functionality, and helping configure customized software deployments. The ideal candidate loves to work in a fast-paced environment and is a natural problem solver, someone who can communicate complex technological problems, and someone who takes pride in making the customer happy. This is a great position for someone looking to dive into the software industry with exposure to many different concepts and coding languages.

What This Job Will Entail

Our support team provides leading class Support to both public and private agencies by responding to written tickets and phone calls from customers. Tier 1 and Tier 2 support will provide training, troubleshooting, and escalation of inquiries for partners providing school, demand response, elderly and disabled transportation across the United States and Europe.  An Ecolane Support role offers employees the opportunity to help positively contribute by assisting in the configuration of our highly customizable software package, investigating and analyzing data and reporting, and bringing tickets to closure with an increased focus on single touch responses. 

Part of the Support role also includes documenting issues and enhancements as reported by the clients and performing testing and training of new features and fixes developed for each release.

The Skills We're Looking For

• Ability to communicate complex issues to multiple audiences
• Ability to work both independently and as part of a team
• Patience and ability to stay calm under pressure
• Acute attention to detail
• Ability to meet established timelines
• Understanding of basic database and logic concepts
• System testing

Basic Qualifications

• Problem-solving
• Presenting technical information
• Exceptional reading and writing skills
• Experience in telephone support with a high level of customer interaction

Preferred Qualifications

• Comprehension and use of MySQL (or equivalent)
• Customer service representative in a technical-related industry
• Linux familiarity
• Basic comprehension of software concepts
• GIS familiarity

Who We Are:

Ecolane is a fast-growing leader in web-based, transit scheduling, and dispatch software. Our solution collects passenger eligibility and funding information, allows for the entry of trip requests from passengers, automatically creates schedules for efficient routing on transit vehicles, dispatches the schedules through advanced mobile data terminals, collects and communicates performance data, and provides reports for local, state and national stakeholders on every aspect of the service from on-time performance to driver performance to billing information. Our platform’s key focus is to help restore community engagement to people who might not otherwise have access and mobility. This is a driving principle for the company’s strategic direction and a source of pride for the entire team.

Transit is going through radical and transformative shifts right now in both the public and private sectors and Ecolane is perfectly positioned to accelerate our growth. Our North American headquarters outside Philadelphia, Pennsylvania, and our European headquarters near Helsinki, Finland represent our growing international presence. It is an excellent time to join us.

Why This Job Matters:

Ecolane’s Product Manager is responsible for the product planning and execution throughout the Product Lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing, services, and support to ensure revenue and customer satisfaction goals are met. The Product Manager’s responsibilities also include ensuring that the product supports the company’s overall strategy and goals. The Product Manager is a strategic position that maintains the product roadmap, participates in customer conversations and negotiations, serves as an ambassador for Ecolane at both industry and technology conferences.

What This Job Will Entail:

• Clearly understands the industry and industry trends that drive the building of the roadmap and product strategy for Ecolane.
• Constantly works with business stakeholders, the Development, UX Designer, and Product Architect to feed new features to the product roadmap.
• Develops a strong competitive knowledge and works closely with Marketing on defining and executing product launches and marketing events.
• Develops and refines the core positioning and messaging for Ecolane’s products
• Performs product demos to customers and trains sales and services staff on all new products released from development.
• Sets pricing to meet revenue and profitability goals.
• Presents at conferences and industry events and promotes the Ecolane products.
• Writes and prioritizes the user stories in the backlog and ensures that the backlog is closely aligned with the company’s strategic directions and customer expectations.
• Supports other members in the creation of training, change management, and marketing materials related to the product(s)
• Builds strong relationships with customers, stakeholders, team, and cross-team members.
• Defines the performance metrics and key predictors that continuously ensure the success of the product.
• Stimulates and encourages innovation conversations across product and development teams.
• Ensures product quality and performance meet user expectations.
• Understands how to measure and drive business value, works with data teams to define metrics, and ensures KPIs and reports on the performance and usability of their product(s) are available.
• Provides timely updates to management and teams on all initiatives in progress.
• Participates in related Agile/Scrum ceremonies where the Product Manager is expected
• Other duties assigned by supervisory personnel.
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The Skills We’re Looking For:

• Experience in demonstrating technology concepts or software
• Experience supporting software or operations in a start-up or go-live high volume environments
• Dynamic speaking and ability to engage an audience actively
• Ability to work both independently and as part of a team
• Patience and ability to stay calm under pressure
• Ability to manage tasks, projects and time effectively
• Ability to relate with students of diverse age and educational backgrounds
• Highly effective management of travel schedules and expense tracking and reconciliation

Basic Qualifications:

• Strong leadership and excellent verbal and written communication skills.
• Proven skills in defining and launching products
• Strong problem-solving skills and attention to detail.
• Strong organization skills.
• Ability to make decisions and priority calls based on currently available information.
• Ability to successfully work in teams and good conflict resolution skills.
• Positive attitude, innovation, and goal-oriented mindset.
• Knowledge of Jira, Confluence, Microsoft Office, and other role-specific tools.
• Ability to work with minimum supervision and in a hybrid environment.
• Ability to learn quickly and adapt to constantly changing industry and company requirements.
• Ability to learn and understand technical concepts and tools necessary for specific job duties.
• Time management skills and proven ability to work on time-sensitive deliverables.