Discussing Demand Response Software and DRT Solutions

Join our team

Working at Ecolane

Ecolane is an organization made up of passionate, intelligent, customer-centric people.  Each team member comes from a different background experience and they are valued for their unique contributions to both their departments and to the organization as a whole.  We employ people with well-rounded, diverse skill sets in areas of product and software development, customer training, support, and project management.  We invite you to review our job openings and apply with a cover letter and resume to any that match your area of interest and expertise.

Ecolane is an equal opportunity employer.  All applicants considered for employment are done so without regard to race, color, age, religion or creed, marital status, current employment status, sex, sexual orientation, gender identity, nationality, national origin, veteran or disability status.

Current Open Positions 

Support Specialist north-america

Who We Are:

Ecolane is a fast-growing leader in web-based, transit scheduling and dispatch software. Our solution collects passenger eligibility and funding information, allows for the entry of trip requests from passengers, automatically creates schedules for efficient routing on transit vehicles, dispatches the schedules through advanced mobile data terminals, collects and communicates performance data and provides reports for local, state and national stakeholders on every aspect of the service from on-time performance to driver performance to billing information.

Transit is going through radical and transformative shifts right now in both the public and private sectors and Ecolane is perfectly positioned to accelerate our growth. Our North American headquarters outside Philadelphia, Pennsylvania and our European headquarters near Helsinki, Finland represent our growing international presence. It is an excellent time to join us.

 

Why This Job Matters

As an Ecolane Support Specialist, you will be a vital link in the software development, testing and implementation process by facilitating communication between clients, developers, system administrators and technical trainers. The responsibilities of this position include providing written and over-the-phone support for clients, investigating and reporting issues, testing new software functionality and helping configure customized software deployments. The ideal candidate loves to work in a fast-paced environment and is a natural problem solver, someone who can communicate complex technological problems and takes pride in making the customer happy. This is a great position for someone looking to dive into the software industry with exposure to many different concepts and coding languages.

 

What This Job Will Entail:

Responding to written tickets and phone calls from customers – this can entail educating customer’s on how to use the software or diagnosing reported issues in the system

Helping to configure a highly customizable software package

Investigating, analyzing and documenting issues and enhancements as reported by the client

Performing testing and training of new features and fixes developed for each release

 

The Skills We're Looking For:

  • Ability to communicate complex issues to multiple audiences
  • Ability to work both independently and as part of a team
  • Patience and ability to stay calm under pressure
  • Acute attention to detail
  • Ability to meet established timelines
  • Understanding of basic database and logic concepts
  • System testing
  • GIS familiarity

 

Basic Qualifications:

  • Problem-solving
  • Presenting technical information
  • Exceptional reading and writing skills
  • Experience in telephone support with a high level of customer interaction

 

Preferred Qualifications:

  • Comprehension and use of MySQL (or equivalent)
  • Customer service representative in a technical-related industry
  • Linux familiarity
  • Basic comprehension of software concepts
Apply Now
Technical Trainer (Multiple Locations) north-america

Who We Are:

Ecolane is a fast-growing leader in web-based, transit scheduling and dispatch software. Our solution collects passenger eligibility and funding information, allows for the entry of trip requests from passengers, automatically creates schedules for efficient routing on transit vehicles, dispatches the schedules through advanced mobile data terminals, collects and communicates performance data and provides reports for local, state and national stakeholders on every aspect of the service from on-time performance to driver performance to billing information. Our platform’s key focus is to help restore community engagement to people who might not otherwise have access and mobility. This is a driving principle for the company’s strategic direction and a source of pride for the entire team.

Transit is going through radical and transformative shifts right now in both the public and private sectors and Ecolane is perfectly positioned to accelerate our growth. Our North American headquarters outside Philadelphia, Pennsylvania and our European headquarters near Helsinki, Finland represent our growing international presence. It is an excellent time to join us.

 

Why This Job Matters:

As Ecolane’s Technical Trainer, you will perform front line training and consulting using Ecolane best practices for clients throughout North American and internationally. Located in our corporate headquarters office in the King of Prussia area, and traveling up to 80% of the time within Pennsylvania, regionally and nationally, successful candidates will take responsibility for an array of tasks which include software training, system trouble shooting, operational consulting, and collection of data and system configuration. You will be the key point of contact once the agency begins their training and go-live support phase and be alongside key staff at the agency ensuring a successful transition to the Ecolane suite of products. The ideal candidate has a desire to positively impact lives of elderly and disabled individuals by empowering them to succeed and thrive though helping facilitate their independence and mobility. You must love to work in a fast-paced environment and be a natural problem solver, someone who can communicate effectively and takes great pride in their work.

 

What This Job Will Entail:

  • Complete initial training on company material for classes of 2 to 20
  • Provide onsite support to reinforce best practice and software functionality
  • Perform tasks of data validation and importation at the direction of the team lead or project manager
  • Conduct follow-up training and consulting to identify and reinforce best practices
  • Manage client expectations and effectively communicate to key stakeholders and Ecolane staff

 

The Skills We’re Looking For:

  • Experience in demonstrating technology concepts or software
  • Experience supporting software or operations in a start-up or go-live high volume environments
  • Dynamic speaking and ability to engage an audience actively
  • Ability to work both independently and as part of a team
  • Patience and ability to stay calm under pressure
  • Ability to manage tasks, projects and time effectively
  • Ability to relate with students of diverse age and educational backgrounds
  • Highly effective management of travel schedules and expense tracking and reconciliation

 

Basic Qualifications:

  • Experience leading group or one-on-one classes
  • Trip routing, scheduling and/or dispatch experience for people transportation
  • Exceptional proficiency with Microsoft Office Suite, specifically Microsoft Excel
  • Exceptional written communication skills
  • Acute attention to detail
  • Excellent customer service, inter personal and collaboration skills
  • The aptitude, attitude, and tenacity needed for our growing and fast-paced company
  • A dedication to public service, as our company is devoted to enabling the mobility of the elderly and disabled
Apply Now
Don't see the right position for you?  If you're in the U.S., send us an open application to careers@ecolane.com.  If you're in Finland, send us an open application to careers_fi@ecolane.com.
Please visit our LinkedIn, Facebook, and Twitter pages for job notifications
Paratransit Dispatch Software
Interested in joining our Finland team?
Learn more.
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Transit Provider
44
Total rides
provided
Route and Scheduling Software
463
Passenger miles
total
Demand Response Scheduling
44
Average increase in
operational efficiency

Why Join Us?

Ecolane is about people, not software.  Our company was conceived with the idea of helping transportation agencies connect people to their communities who otherwise may be isolated.  Our mission is at the heart of Ecolane and that is reflected in our corporate culture.  We treat our teammates with respect and adhere to professional code of conduct.  No one at Ecolane receives unfair or less favorable treatment than another.  We enjoy a relaxed, collaborative environment where everyone feels they have a stake in the company’s success and is recognized for the role they play in meeting team goals.
DRT Transport
Perks & Benefits

We make sure our employees are cared for, so their only concern at work is being productive.  Some of the perks of benefits we offer to full-time staffers include:

  • Comprehensive medical, dental, vision plan 
  • 401(k) with company match
  • Casual dress code & ergonomic workstations
  • Flexible work schedule

DRT Dial-a-ride
Work hard play hard

There's more to life than work!  We work hard every day to meet deadlines and goals.  But we also stop to enjoy life together as a team, including:

  • Coming together for free lunch on Fridays, complete with games, trivia, and prizes
  • Company sports outings, such as baseball, football, and ice hockey
  • Company gatherings, such as game nights and social events

Transit Provider
Culture and Outreach

Ecolane is about people and helping people stay connected with their communities, so like to stay connected and involved with our communities by: 

  • Spearheading food drives
  • Participating in events that fund charities
  • Donating to non-profits in support of worthy causes

What employees say about Ecolane...

User of Demand Response Software
"I started as a Finance Assistant at Ecolane in 2017.  I’ve had the chance to use all my existing talents in accounts payable and expand into accounts receivable functions. Ecolane has provided me with the opportunity to grow professionally, furthering my expertise in Finance. In addition, Ecolane offers a competitive salary and a company-funded healthcare plan, which includes options for dental and vision. I am happy at Ecolane, and I would recommend anyone seeking a job to take a look at Ecolane."
Finance Assistant
Expert in DRT Solutions
"This is a place where you can do interesting and challenging work without giving up your whole life to it. A good work-life balance is a long-term part of the working culture here.”
Software Engineer
Transportation Technology Employee
"I'm really impressed with the collaborative culture Ecolane works to maintain and a leadership team interested in developing employees.  It is clear that encouraging professional growth and preparing employees for future leadership roles needed to be filled is a core value as it pertains to staff."
Marketing Analyst
Working in Public Transport Industry
“The best thing about working here is working together with smart people on something that you feel makes a difference.”
Software Engineer
Working on Future Transportation Technology
"There is plenty of opportunity to find career paths due to the company’s rapid expansion. Ecolane has a great staff with strong relationships. I enjoy coming to work every day as work does not feel like work. The fun team atmosphere means we can be relaxed but also dedicated and efficient in our daily work duties. It also is great to work for a company who emphasizes and empathizes with our ultimate end-user's experience."
Director of Training and Implementations