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WORKING AT ECOLANE

Ecolane is an organization made up of passionate, intelligent, customer-centric people.  Each team member comes from a different background experience and they are valued for their unique contributions to both their departments and to the organization as a whole.  We employ people with well-rounded, diverse skill sets in areas of product and software development, customer training, support, and project management.  We invite you to review our job openings and apply with a cover letter and resume to any that match your area of interest and expertise.

Ecolane is an equal opportunity employer. All applicants considered for employment are done so without regard to race, color, age, religion or creed, marital status, current employment status, sex, sexual orientation, gender identity, nationality, national origin, veteran or disability status.

CURRENT OPEN POSITIONS

Support Specialist north america

Who We Are

Ecolane is a fast-growing leader in web-based, transit scheduling, and dispatch software. Our solution collects passenger eligibility and funding information, allows for the entry of trip requests from passengers, automatically creates schedules for efficient routing on transit vehicles, dispatches the schedules through advanced mobile data terminals, collects and communicates performance data, and provides reports for local, state and national stakeholders on every aspect of the service from on-time performance to driver performance to billing information.

Transit is going through radical and transformative shifts right now in both the public and private sectors and Ecolane is perfectly positioned to accelerate our growth. Our North American headquarters outside Philadelphia, Pennsylvania, and our European headquarters near Helsinki, Finland represent our growing international presence. It is an excellent time to join us.

Why This Job Matters

As an Ecolane Support Specialist, you will be a vital link in the software development, testing, and implementation process by facilitating communication between clients, developers, system administrators, and technical trainers. The responsibilities of this position include providing written and over-the-phone support for clients, investigating and reporting issues, testing new software functionality, and helping configure customized software deployments. The ideal candidate loves to work in a fast-paced environment and is a natural problem solver, someone who can communicate complex technological problems, and someone who takes pride in making the customer happy. This is a great position for someone looking to dive into the software industry with exposure to many different concepts and coding languages.

What This Job Will Entail

Our support team provides leading class Support to both public and private agencies by responding to written tickets and phone calls from customers. Tier 1 and Tier 2 support will provide training, troubleshooting, and escalation of inquiries for partners providing school, demand response, elderly and disabled transportation across the United States and Europe.  An Ecolane Support role offers employees the opportunity to help positively contribute by assisting in the configuration of our highly customizable software package, investigating and analyzing data and reporting, and bringing tickets to closure with an increased focus on single touch responses. 

Part of the Support role also includes documenting issues and enhancements as reported by the clients and performing testing and training of new features and fixes developed for each release.

 

The Skills We're Looking For

  • Ability to communicate complex issues to multiple audiences
  • Ability to work both independently and as part of a team
  • Patience and ability to stay calm under pressure
  • Acute attention to detail
  • Ability to meet established timelines
  • Understanding of basic database and logic concepts
  • System testing

Basic Qualifications

  • Problem-solving
  • Presenting technical information
  • Exceptional reading and writing skills
  • Experience in telephone support with a high level of customer interaction

Preferred Qualifications

  • Comprehension and use of MySQL (or equivalent)
  • Customer service representative in a technical-related industry
  • Linux familiarity
  • Basic comprehension of software concepts
  • GIS familiarity
Apply Now
Product Manager north america

Who We Are:

Ecolane is a fast-growing leader in web-based, transit scheduling, and dispatch software. Our solution collects passenger eligibility and funding information, allows for the entry of trip requests from passengers, automatically creates schedules for efficient routing on transit vehicles, dispatches the schedules through advanced mobile data terminals, collects and communicates performance data, and provides reports for local, state and national stakeholders on every aspect of the service from on-time performance to driver performance to billing information. Our platform’s key focus is to help restore community engagement to people who might not otherwise have access and mobility. This is a driving principle for the company’s strategic direction and a source of pride for the entire team.

Transit is going through radical and transformative shifts right now in both the public and private sectors and Ecolane is perfectly positioned to accelerate our growth. Our North American headquarters outside Philadelphia, Pennsylvania, and our European headquarters near Helsinki, Finland represent our growing international presence. It is an excellent time to join us.

Why This Job Matters:

Ecolane’s Product Manager is responsible for the product planning and execution throughout the Product Lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing, services, and support to ensure revenue and customer satisfaction goals are met. The Product Manager’s responsibilities also include ensuring that the product supports the company’s overall strategy and goals. The Product Manager is a strategic position that maintains the product roadmap, participates in customer conversations and negotiations, serves as an ambassador for Ecolane at both industry and technology conferences.

What This Job Will Entail:

  • Clearly understands the industry and industry trends that drive the building of the roadmap and product strategy for Ecolane.
  • Constantly works with business stakeholders, the Development, UX Designer, and Product Architect to feed new features to the product roadmap.
  • Develops a strong competitive knowledge and works closely with Marketing on defining and executing product launches and marketing events.
  • Develops and refines the core positioning and messaging for Ecolane’s products
  • Performs product demos to customers and trains sales and services staff on all new products released from development.
  • Sets pricing to meet revenue and profitability goals.
  • Presents at conferences and industry events and promotes the Ecolane products.
  • Writes and prioritizes the user stories in the backlog and ensures that the backlog is closely aligned with the company’s strategic directions and customer expectations.
  • Supports other members in the creation of training, change management, and marketing materials related to the product(s)
  • Builds strong relationships with customers, stakeholders, team, and cross-team members.
  • Defines the performance metrics and key predictors that continuously ensure the success of the product.
  • Stimulates and encourages innovation conversations across product and development teams.
  • Ensures product quality and performance meet user expectations.
  • Understands how to measure and drive business value, works with data teams to define metrics, and ensures KPIs and reports on the performance and usability of their product(s) are available.
  • Provides timely updates to management and teams on all initiatives in progress.
  • Participates in related Agile/Scrum ceremonies where the Product Manager is expected
  • Other duties assigned by supervisory personnel.
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The Skills We’re Looking For:

  • Experience in demonstrating technology concepts or software
  • Experience supporting software or operations in a start-up or go-live high volume environments
  • Dynamic speaking and ability to engage an audience actively
  • Ability to work both independently and as part of a team
  • Patience and ability to stay calm under pressure
  • Ability to manage tasks, projects and time effectively
  • Ability to relate with students of diverse age and educational backgrounds
  • Highly effective management of travel schedules and expense tracking and reconciliation

Basic Qualifications:

  • Strong leadership and excellent verbal and written communication skills.
  • Proven skills in defining and launching products
  • Strong problem-solving skills and attention to detail.
  • Strong organization skills.
  • Ability to make decisions and priority calls based on currently available information.
  • Ability to successfully work in teams and good conflict resolution skills.
  • Positive attitude, innovation, and goal-oriented mindset.
  • Knowledge of Jira, Confluence, Microsoft Office, and other role-specific tools.
  • Ability to work with minimum supervision and in a hybrid environment.
  • Ability to learn quickly and adapt to constantly changing industry and company requirements.
  • Ability to learn and understand technical concepts and tools necessary for specific job duties.
  • Time management skills and proven ability to work on time-sensitive deliverables.

Apply Now

Don't see the right position for you? If you're in the U.S., send us an open application to careers@ecolane.com. If you're in Finland, send us an open application to careers_fi@ecolane.com.

Please visit our LinkedIn , Facebook, and Twitter pages for job notifications

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44
Total rides
provided
463
Passenger miles
total
44
Average % increase in
operational efficiency

Why Join Us?

Ecolane is about people, not software. Our company was conceived with the idea of helping transportation agencies connect people to their communities who otherwise may be isolated. Our mission is at the heart of Ecolane and that is reflected in our corporate culture. We treat our teammates with respect and adhere to professional code of conduct. No one at Ecolane receives unfair or less favorable treatment than another. We enjoy a relaxed, collaborative environment where everyone feels they have a stake in the company’s success and is recognized for the role they play in meeting team goals.
PERKS & BENEFITS

We make sure our employees are cared for, so their only concern at work is being productive. Some of the perks of benefits we offer to full-time staffers include:

  • Comprehensive medical, dental, vision plan 
  • 401(k) with company match
  • Casual dress code & ergonomic workstations
  • Flexible work schedule
WORK HARD PLAY HARD

There's more to life than work! We work hard every day to meet deadlines and goals. But we also stop to enjoy life together as a team, including:

  • Coming together for free lunch on Fridays, complete with games, trivia, and prizes
  • Company sports outings, such as baseball, football, and ice hockey
  • Company gatherings, such as game nights and social events
Culture and Outreach

Ecolane is about people and helping people stay connected with their communities, so like to stay connected and involved with our communities by:

  • Spearheading food drives
  • Participating in events that fund charities
  • Donating to non-profits in support of worthy causes

What employees say about Ecolane...

“I started as a Finance Assistant at Ecolane in 2017. I’ve had the chance to use all my existing talents in accounts payable and expand into accounts receivable functions. Ecolane has provided me with the opportunity to grow professionally, furthering my expertise in Finance. In addition, Ecolane offers a competitive salary and a company-funded healthcare plan, which includes options for dental and vision. I am happy at Ecolane, and I would recommend anyone seeking a job to take a look at Ecolane.”
Finance Assistant
“This is a place where you can do interesting and challenging work without giving up your whole life to it. A good work-life balance is a long-term part of the working culture here.”
Software Engineer
“I'm really impressed with the collaborative culture Ecolane works to maintain and a leadership team interested in developing employees.  It is clear that encouraging professional growth and preparing employees for future leadership roles needed to be filled is a core value as it pertains to staff.”
Marketing Analyst
“The best thing about working here is working together with smart people on something that you feel makes a difference.”
Software Engineer
“There is plenty of opportunity to find career paths due to the company’s rapid expansion. Ecolane has a great staff with strong relationships. I enjoy coming to work every day as work does not feel like work. The fun team atmosphere means we can be relaxed but also dedicated and efficient in our daily work duties. It also is great to work for a company who emphasizes and empathizes with our ultimate end-user's experience.”
Director of Training and Implementations