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Gain operational efficiency

Ecolane offers a complete line of products and services designed to enable transit providers to better serve their communities.
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Booking a trip through our Evolution platform

Our system is designed to accommodate you. Booking a trip can be completed through a number of different ways. No matter which way you decide to book your trip, the optimization process is autonomous and does not require manual intervention from a human.

SELF SERVICE PORTAL

Ecolane's web-based passenger portal enables your riders to book their trips from their own computer, reducing call center traffic.

TRADITIONAL METHOD

As you would expect, our powerful reservation interface enables your agents to quickly handle any trip request that arrives in your call center.

MOBILE APPLICATION

Ecolane's mobile application for iOS and Android devices enables your passengers to book trips directly from their phone both in advance and in real-time.

SELF SERVICE PORTAL

Ecolane's web-based passenger portal enables your riders to book their trips from their own computer, reducing call center traffic.

TRADITIONAL METHOD

As you would expect, our powerful reservation interface enables your agents to quickly handle any trip request that arrives in your call center.

MOBILE APPLICATION

Ecolane's mobile application for iOS and Android devices enables your passengers to book trips directly from their phone both in advance and in real-time.

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Client books trip through the Ecolane self-service portal
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Autonomous dispatching & scheduling from the queue
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Trip is continually batched and re-optimized for optimal time
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Client pays through credit card, diminishing balances or cash
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Dispatcher / Call Center
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Trip goes into system
noun_optimization_3051393
Trip is continually batched and re-optimized for optimal time
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Driver arrives within window to pick up customer
noun_payment_1938247
Client pays through fare card or cash
noun_Phone_2900390_(1)
Client books trip through mobile app
noun_AI_3498942
Autonomous dispatching & scheduling from the queue
noun_optimization_3051393
Trip is continually batched and re-optimized for optimal time
noun_payment_1938247
Client pays through credit card, diminishing balances or cash
noun_portal_2512234_(1)
Client books trip through the Ecolane self-service portal
noun_AI_3498942
Autonomous dispatching & scheduling from the queue
noun_optimization_3051393
Trip is continually batched and re-optimized for optimal time
noun_payment_1938247
Client pays through credit card, diminishing balances or cash
noun_Call_Center_468118
Dispatcher / Call Center
noun_system_2830002
Trip goes into system
noun_optimization_3051393
Trip is continually batched and re-optimized for optimal time
noun_Driver_2416821
Driver arrives within window to pick up customer
noun_payment_1938247
Client pays through fare card or cash
noun_Phone_2900390_(1)
Client books trip through mobile app
noun_AI_3498942
Autonomous dispatching & scheduling from the queue
noun_optimization_3051393
Trip is continually batched and re-optimized for optimal time
noun_payment_1938247
Client pays through credit card, diminishing balances or cash

The Ecolane Solution

Our solutions allow dispatchers and drivers to focus on providing reliable, efficient service, while leaving the complex logistics of demand-responsive software and fixed route transit systems to modern, intelligent tools that make a real difference in an agency's operations.

Why Ecolane?

At the administrative level, Ecolane’s software provides a suite of powerful, platform-independent tools and services to manage, monitor and assess system and employee performance in real-time.

We put the power of modern technology in the hands of staff and provide the training and support to maximize its potential. Ecolane is committed to providing software and support services for our customers that yield an immediate increase in productivity. That commitment is reflected in each of our products and services.
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Features

Evolution Mobile Application

In an increasingly demanding digital world, customer expectations have never been higher. Ecolane's mobile app, built from the ground up, meets and exceeds those expectations and is a mature and functional addition to our product offering.

Pre & Post Trip Inspection

Stay compliant with your vehicle's state and daily safety requirements by performing a paperless inspection at the beginning of the day before departure and at the end of the day before shutdown.

Business Intelligence

With the added transparency of Ecolane's BI platform, Executives and general managers can ensure their operations are running smoothly and can allocate financial resources efficiently, with a greater degree of certainty.

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Professional

Ecolane’s Professional Services team conducts a comprehensive review of an agency’s operations as well as the community it serves.

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Implementation Plan

Transit software comes into play to enable scalability and flexibility in this changing industry.

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Legacy Ready

Providing solutions to replace legacy systems with modern, industry-changing, and next-generation transit technology.

Ecolane Professional Services

Our team has finely tuned our implementation processes specifically for the needs of the transit industry.
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Your Turn Key Solution to Transit Efficiency

Agency benefits for using Ecolane

With advanced reporting functionality, transit managers can capture all the data for every vehicle, including rides per hour, run utilization, on-time performance, deadhead, and other metrics. Transit managers also get 24/7 customer support with Ecolane.

  • Federal and State reporting
  • Key Performance Indicators
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We Enable You To Talk to your riders

  • Passenger feedback tracking.
  • Ride ratings via mobile app.
  • SMS and IVR callout.
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Agency Benefits for using Ecolane

With advanced reporting functionality, transit managers can capture all the data for every vehicle, including rides per hour, run utilization, on-time performance, dead head, and other metrics. Transit managers also get 24/7 customer support with Ecolane.
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System Security Management
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Professional Services
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Broker / Provider Integration
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Financial Operations Management
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Intelligent Operations Management
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Fleet Management & Safety Features
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Rider & Customer Experience Extensions
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Trip Booking & Reservation Management System

System Security Management

  • Secure Data Transmission
  • Security Enhancements at Data Centers

As a hosted service for transit agencies, Ecolane Evolution provides significant cost savings with no compromises on security. Ecolane’s hosted solution also minimizes staff costs, as there is very little involvement from an agency’s IT group beyond ensuring internet connections remain active.  Ecolane’s Professional Services group has extensive knowledge and experience with the hosting environment, further ensuring the solution is configured to deliver the maximum performance.

Ecolane utilizes enterprise-class data centers that provide mission-critical networking, hosting, and communication services.  The operation of the data center network and its associated services are monitored 24/7/365 and utilize redundant infrastructure as well as constructional protection to minimize the possibility of network interruptions.  Uninterrupted power supplies (UPS), climate control, networking, fire protection, and suppression, raised semiconducting floors, and constructional / security protections are all put in place to guarantee enterprise-level support and attention. Have further questions about our hosting reliability, just let us know.

Professional Services

  • Discovery and Risk Assessment
  • System Set-Up and Customization
  • Dedicated Training Team
  • Live Support Team
  • Annual Review and Operations Audit
  • Test Server

Ecolane's professional services and implementation team conduct thorough agency audits and assess areas for optimization, specific to the way your organization is run.  By reviewing performance metrics, Ecolane is able to identify areas for improvement and enhancement. At that point, our team will configure and customize your demand-responsive transportation (DRT) system.

Our professional services team is dedicated to ensuring a thorough understanding of the DRT system prior to your agency going live. We don't "implement and leave" without ensuring your comfort with the system. Even after training is complete and your implementation is live, Ecolane's support is continually available to answer any questions.  We also perform annual reviews and performance operations audits, as needed, to ensure our customers are getting the very most out of their implementations. This is a differentiator for Ecolane in the way we work and our belief in the critical role our product plays in a customer's operations.

Broker / Provider Integration

  • Provider Portal
  • Brokerage Management
  • Centers Portal
  • TNC Integration

Brokers and coordinators have the ability to manage large fleets composed of many different providers and then track those vehicles in real-time. Brokers can choose to have the system assign trips based on the least-cost provider and providers can access a portal to accept and reject trips, make dispatch adjustments in real-time, and report essential changes.

Ecolane's brokerage solution builds upon the flexibility of the coordinator model while also integrating features designed to meet the complex billing needs of brokers.  With this solution, brokers are able to blend their business seamlessly with additional provider contracts to achieve a truly centralized call intake and scheduling environment.

Learn more about Ecolane's Coordinated Transit / Brokerage solution.

Financial Operations Management

  • Billing and Payments
  • Faring and Funding Configurations
  • Compliance and Auditing Configurations

Ecolane's demand-responsive transportation (DRT) software does much more than automated scheduling. It also has a configurable billing module for calculating trip fares, transportation provider costs, and funding source costs.  It will calculate these costs seamlessly, so there is no manual work done by the agency or by the rider.

At the time a rider schedules a trip, the system will automatically calculate the rider fare based on the location, distance to the destination, and number of riders.  The charge is then applied upon actual boarding.  Since this is all performed automatically on the back-end, the agency can concentrate on optimizing their operations and servicing as many riders per day as possible while not having to worry about payment collection.   The system also has compliance and auditing functions in place to ensure that full payment is applied, as every ride scheduled has its unique set of charges depending on the nature of the trip and the number of passengers.

Intelligent Operations Management

  • Customer Feedback Management
  • Custom Configurations
  • Real-Time Report Generation
  • Customer Profile Management
  • Electronic Signature Capture via MDT

Ecolane's DRT platform handle the scheduling and dispatching of trips and pass them off to mobile data tablets (MDTs) installed in vehicles.  The solution provides real-time information updates to drivers including same-day schedule changes due to trip cancellations, no-shows, or even traffic congestion.  The result is maximized efficiency and optimized productivity in the agency’s use of their resources.

With the automated DRT solution, transit agency employees are able to focus their efforts on service monitoring and proactive problem solving in order to provide the highest quality of service for their riders.  Continuous, real-time data collection from the MDTs also enable accurate reporting and billing reviews at any time.

Additionally, the web-based user interface provides agencies with comprehensive information regarding their service as well as the tools needed to effectively manage and monitor their operations.

Fleet Management & Safety Features

  • Vehicle Monitoring
  • Dynamic Navigation
  • Two-Way Messaging via MDT
  • Vehicle Maintenance Functions
  • Pre & Post Trip Inspections

Ecolane's demand-responsive transportation (DRT) solution employs automatic vehicle location (AVL) technology via GPS.  Schedulers and dispatchers can track and monitor any vehicle within their fleet in real-time and see a comprehensive list of data, such as:

  • Vehicle location
  • Where a vehicle is headed
  • If a driver needs to change course to accommodate a same-day trip, cancellation, or no-show
  • What time a driver picked up and dropped off a rider
  • Much more...

The mobile data tablet (MDT) makes it easy and seamless for drivers to adjust to changes in the day.  In addition, Ecolane offers premier pre and post-trip vehicle inspection software that measures the internal and external conditions of a vehicle, operated by the driver and run on the MDT before departure for the day and after the vehicle is shut down for the night.  The performance measurements align with municipal, state, and federal requirements, and agencies can get deeper insights into the vehicles' conditions over and above those requirements.  The software is customizable, so agencies can require other items to pass inspection prior to departure or shutdown.  This commitment to safety is one more way Ecolane and its agency customers place people first.

Rider & Customer Experience Extensions

  • Self-Service Web Portal
  • Self-Service Mobile App
  • Alexa Integration
  • SMS Arrival Notifications
  • Ecolane IVR Hosted Solution Interface

Ecolane delivers your riders a world-class user experience by ensuring they not only have mobility and independence, but that they have control of their own schedules.  We offer rider-facing tools such as a self-service portal they can access directly online, a mobile app, and even a skill for Alexa devices that utilize interactive voice response (IVR) to enable self-bookings. This allows riders the freedom to use the methods they're most comfortable with, thereby improving their customer satisfaction.

Agencies also benefit from these user-friendly options. Avoiding being inundated with phone calls from riders to book trips or to simply check the status of their vehicles saves a great deal of time.  It allows schedulers and dispatchers to focus on broader issues while customers enjoy the ease and convenience of getting answers without extended time on the phone (and possibly missing their pick-ups).  Using GPS technology, riders are able to see the location of their vehicles on the app up to the moment of arrival. They also have the ability to receive arrival notifications on their phones when the vehicle is approaching the pick-up location.

Trip Booking & Reservation Management System

  • Automated Real-Time Scheduling & Dispatching
  • Completely Web-Based
  • Group Trips And Batching Functionality
  • Flex Routes & Fixed Route Schedule Lookup w/ GTFS Integration
  • Trip Importer
  • Eligibility Management

The Ecolane demand-responsive transportation (DRT) software makes scheduling and booking trips easy and seamless.  Our cloud-based system enables your riders to schedule trips by phone, user portal, or even via our mobile app.  Once a trip is scheduled, it is automatically fit into the manifest, including trips scheduled on the day of service.  Reservationists, dispatchers, and drivers are able to view the update instantaneously.

Group trips and batching functionality enable riders to specify the number of people taking a trip so the driver will always know if they are picking up one person or more when it appears on the vehicles mobile data tablet (MDT).

You have Problems? We Have Solutions!

Ecolane understands that agencies face a variety of operational challenges every day, but many still hesitate to upgrade from familiar legacy systems to new, modern software platforms. We’re here to make that transition smooth, so your agency can operate at its maximum efficiency level. Described below are some of the most common problems agencies face on a daily basis and the Ecolane transit solutions that address them head-on.

1 Problem: Reporting Takes Way Too Much Time

“We see real-time information reports that tell us how the service is working. That doesn’t help us only on the day of service, but in the future, we can save on our fleet costs. You can really see the accuracy of the information and we can plan for how we need better navigate the system to increase our efficiencies."

- Austin O’Dell, Santa Maria Area Transit

Solution: Real-Time Reporting & Analytics

Ecolane's mobile data tablets (MDTs) are connected to the demand-responsive transportation (DRT) software, which enables agencies to access data points in real-time. Understanding when a driver shows up and departs a location, when there are no-shows, when there are cancellations, which hours are at peak and at low productivity, and many other metrics are all tracked throughout the day. This has been proven to be valuable information both on the day of service and for planning and forecasting purposes.

2 Problem: Every time I have a last minute trip request, the manual entry process is a headache.

“I don’t know how we did without Ecolane before. Prior to Ecolane, everything was done on paper, so we had a fear of switching to something that we didn’t have complete control over. Quite frankly, it turned out much better because it was easier to schedule trips than doing them manually."

- Alan Blahovec, Westmoreland Transit Authority

Solution: Automated real-time scheduling & dispatching

Ecolane's demand-responsive transportation (DRT) software is automated and continuously optimized, even on the day of service.  Because it operates in a real-time environment, it can adjust seamlessly for sudden or unexpected changes throughout the day.

3 Problem: My last software implementation process was too difficult.

“We had six weeks of using things on our own after implementation and we had time to learn some of how the software worked. There were so many tools that we weren’t used to before and the fact that someone else who knew how to use the software came back into our environment and could answer any questions we had was one of the most valuable tools that we could have. I think by doing that as a company, Ecolane is giving us the tools to succeed."

- Patti Lynn Baker, Town and County Transit

Solution: Comprehensive planning, training and support

People are our business.  Ecolane takes pride in providing world-class, comprehensive on-site training.  Every business is different and we understand there is no "one size fits all.”  We are committed to serving the specific needs of our clients.

After training and implementation is complete, Ecolane is never more than a phone call or e-mail away.  We understand that even the smallest issue can create serious operational problems, so our customer support team is here to answer questions and troubleshoot issues. In the event of a critical situation outside of normal business hours, a 24/7 emergency support line is available. Ecolane's customers are never without a connection to getting help.

4 Problem: I’m having difficulty seeing into our daily operations.

“I have a near instantaneous ability to look at what happened in any given circumstance, from the GPS to all the data that came through on the trip such as pick-up time, drop-off time, how it was scheduled, and who scheduled it."

- Mike Davis, Metro Regional Transit Authority

Solution: Intelligent fleet management system

With Ecolane's demand-responsive transportation (DRT) software, customer service representatives have full insight into a vehicle’s location using GPS technology.  Knowing fleet vehicle locations and where those vehicles are in relation to riders enable the system to give immediate, accurate updates in real-time on the day of service.