Ecolane's mobile data tablets (MDTs) are connected to the demand-responsive transportation (DRT) software, which enables agencies to access data points in real-time. Understanding when a driver shows up and departs a location, when there are no-shows, when there are cancellations, which hours are at peak and at low productivity, and many other metrics are all tracked throughout the day. This has been proven to be valuable information both on the day of service and for planning and forecasting purposes.
Ecolane's demand-responsive transportation (DRT) software is automated and continuously optimized, even on the day of service. Because it operates in a real-time environment, it can adjust seamlessly for sudden or unexpected changes throughout the day.
“We had six weeks of using things on our own after implementation and we had time to learn some of how the software worked. There were so many tools that we weren’t used to before and the fact that someone else who knew how to use the software came back into our environment and could answer any questions we had was one of the most valuable tools that we could have. I think by doing that as a company, Ecolane is giving us the tools to succeed.”
- Patti Lynn Baker, Town and County Transit
People are our business. Ecolane takes pride in providing world-class, comprehensive on-site training. Every business is different and we understand there is no "one size fits all.” We are committed to serving the specific needs of our clients.
After training and implementation is complete, Ecolane is never more than a phone call or e-mail away. We understand that even the smallest issue can create serious operational problems, so our customer support team is here to answer questions and troubleshoot issues. In the event of a critical situation outside of normal business hours, a 24/7 emergency support line is available. Ecolane's customers are never without a connection to getting help.
With Ecolane's demand-responsive transportation (DRT) software, customer service representatives have full insight into a vehicle’s location using GPS technology. Knowing fleet vehicle locations and where those vehicles are in relation to riders enable the system to give immediate, accurate updates in real-time on the day of service.
