Maximize Transit Efficiency
Ecolane offers a complete line of products and services designed to enable transit providers to better serve their communities.
Booking a trip through our Evolution Platform is easy!
Our system is designed to accommodate you. Booking a trip can be completed through a number of different ways. No matter which way you decide to book your trip the optimization process is autonomous and does not require manual intervention from a human.
Mobile Application
Ecolane's mobile application for iOS and Android devices enables your passengers to book trips directly from their phone both in advance and in real-time.
Self-Service Portal
Ecolane's web-based passenger portal enables your riders to book their trips from their own computer, reducing call center traffic.
Traditional Method
As you would expect, our powerful reservation interface enables your agents to quickly handle any trip request that arrives in your call center.
Client book trips through the self-service Ecolane portal
Autonomous dispatching & scheduling from the queue
Trip is continually batched and re-optimized for optimal time
Client pays through credit card, diminishing balances or cash
The Ecolane Solution
Our solutions allow dispatchers and drivers to focus on providing reliable, efficient service, while leaving the complex logistics of demand-responsive software and fixed route transit systems to modern, intelligent tools that make a real difference in an agency's operations.
Paratransit
Paratransit is a demand-responsive mode of transportation for those with disabilities who, because of their disabilities and advanced age, cannot use fixed-route public transit services to get from point A to point B. Ecolane’s platform, paratransit software, and world-class support are ideal solutions for transit scheduling, dispatching, and monitoring.
NEMT/Brokerage
Non-emergency medical transportation (NEMT) is a transportation service provided to individuals who are not is an emergency but need more assistance than a taxi service can provide. NEMT transportation service providers are specially equipped with NEMT software, and vehicles are set up to transport riders in wheelchairs, stretchers, or with other special needs.
Microtransit
Microtransit is a private or agency-owned shared transportation system that does it all, offering fixed routes and schedules, flexible routes, and on-demand scheduling. It relies on dynamic routing, where microtransit software and mobile apps provide efficient transport that adapts to each passengers’s trip needs.
Why do leading agencies choose Ecolane?
At the administrative level, Ecolane’s software provides a suite of powerful, platform-independent tools and services to manage, monitor and assess system and employee performance in real-time.
We put the power of modern technology in the hands of staff and provide the training and support to maximize its potential. Ecolane is committed to providing software and support services for our customers that yield an immediate increase in productivity. That commitment is reflected in each of our products and services.
Features
Professional
Ecolane’s Professional Services team conducts a comprehensive review of an agency’s operations as well as the community it serves.
Implementation Plan
Transit software comes into play to enable scalability and flexibility in this changing industry.
Legacy Ready
Providing solutions to replace legacy systems with modern, industry-changing, and next-generation transit technology.
Ecolane Professional Services
Our team has finely tuned our implementation processes specifically for the needs of the transit industry.
Your Turn Key Solution to Transit Efficiency
Agency benefits for using Ecolane
With advanced reporting functionality, transit managers can capture all the data for every vehicle, including rides per hour, run utilization, on-time performance, deadhead, and other metrics. Transit managers also get 24/7 customer support with Ecolane.
- Federal and State reporting
- Key Performance Indicators
We Enable You To Talk to your riders
- Passenger feedback tracking
- Ride ratings via mobile app
- SMS and IVR callout
Our Offering
Agency Benefits Using Ecolane
With advanced reporting functionality, transit managers can capture all the data for every vehicle, including rides per hour, run utilization, on-time performance, dead head, and other metrics. Transit managers also get 24/7 customer support with Ecolane.
System Security Management
Professional Services
Broker/Provider Integration
Financial Operations Management
Intelligent Operations Management
Fleet Management & Safety Features
Rider & Customer Experience Extentions
Trip Booking a Reservation Management System
Our Model
System Security Management
Secure Data Transmission
Security Enhancements at Data Centers
As a hosted service for transit agencies, Ecolane Evolution provides significant cost savings with no compromises on security. Ecolane’s hosted solution also minimizes staff costs, as there is very little involvement from an agency’s IT group beyond ensuring internet connections remain active. Ecolane’s Professional Services group has extensive knowledge and experience with the hosting environment, further ensuring the solution is configured to deliver the maximum performance.
Ecolane utilizes enterprise-class data centers that provide mission-critical networking, hosting, and communication services. The operation of the data center network and its associated services are monitored 24/7/365 and utilize redundant infrastructure as well as constructional protection to minimize the possibility of network interruptions. Uninterrupted power supplies (UPS), climate control, networking, fire protection, and suppression, raised semiconducting floors, and constructional / security protections are all put in place to guarantee enterprise-level support and attention. Have further questions about our hosting reliability, just let us know.
You have Problems? We Have Solutions!
Ecolane understands that agencies face a variety of operational challenges every day, but many still hesitate to upgrade from familiar legacy systems to new, modern software platforms. We’re here to make that transition smooth, so your agency can operate at its maximum efficiency level. Described below are some of the most common problems agencies face on a daily basis and the Ecolane transit solutions that address them head-on.
“We see real-time information reports that tell us how the service is working. That doesn’t help us only on the day of service, but in the future, we can save on our fleet costs. You can really see the accuracy of the information and we can plan for how we need better navigate the system to increase our efficiencies." -Austin O’Dell, Santa Maria Area Transit
Solution: Real-Time Reporting & Analytics
Ecolane's mobile data tablets (MDTs) are connected to the demand-responsive transportation (DRT) software, which enables agencies to access data points in real-time. Understanding when a driver shows up and departs a location, when there are no-shows, when there are cancellations, which hours are at peak and at low productivity, and many other metrics are all tracked throughout the day. This has been proven to be valuable information both on the day of service and for planning and forecasting purposes.
"I don’t know how we did without Ecolane before. Prior to Ecolane, everything was done on paper, so we had a fear of switching to something that we didn’t have complete control over. Quite frankly, it turned out much better because it was easier to schedule trips than doing them manually." -Alan Blahovec, Westmoreland Transit Authority
Solution: Automated real-time scheduling & dispatching
Ecolane's demand-responsive transportation (DRT) software is automated and continuously optimized, even on the day of service. Because it operates in a real-time environment, it can adjust seamlessly for sudden or unexpected changes throughout the day.
“We had six weeks of using things on our own after implementation and we had time to learn some of how the software worked. There were so many tools that we weren’t used to before and the fact that someone else who knew how to use the software came back into our environment and could answer any questions we had was one of the most valuable tools that we could have. I think by doing that as a company, Ecolane is giving us the tools to succeed." -Patti Lynn Baker, Town and County Transit
Solution: Comprehensive planning, training and support
People are our business. Ecolane takes pride in providing world-class, comprehensive on-site training. Every business is different and we understand there is no "one size fits all.” We are committed to serving the specific needs of our clients.
After training and implementation is complete, Ecolane is never more than a phone call or e-mail away. We understand that even the smallest issue can create serious operational problems, so our customer support team is here to answer questions and troubleshoot issues. In the event of a critical situation outside of normal business hours, a 24/7 emergency support line is available. Ecolane's customers are never without a connection to getting help.
“I have a near instantaneous ability to look at what happened in any given circumstance, from the GPS to all the data that came through on the trip such as pick-up time, drop-off time, how it was scheduled, and who scheduled it." -Mike Davis, Metro Regional Transit Authority
Solution: Intelligent fleet management system
With Ecolane's demand-responsive transportation (DRT) software, customer service representatives have full insight into a vehicle’s location using GPS technology. Knowing fleet vehicle locations and where those vehicles are in relation to riders enable the system to give immediate, accurate updates in real-time on the day of service.