Request A Demo

Rider Choice Program

On-Demand door-to-door Manage your providers, modernize your fare options, increase your service capacity, and lower your operational costs with Ecolane.

The Rider Choice Program has gone by many names, but they all refer to a program that sits inside or adjacent to a paratransit program. They provide a demand-responsive capability for people in the community who are usually seniors or people with disabilities. Typically, the passenger can call a day in advance or the day of service. This service is normally paid for with cash or some kind of token or voucher and utilizes taxi cabs, although transport network companies (TNCs) like Uber are being utilized more and more.

This is an essential service, but some significant challenges currently face these programs. Here are some of the challenges facing rider choice programs.

  • Driver Shortages - During the pandemic, transportation services significantly declined, and many drivers either quit or were laid off. This labor market has yet to rebound, and the lack of drivers results in limited vehicle capacity. Fewer vehicles means spreading resources thin, which negatively impacts on-time performance.
  • Increased Fraud - It is often difficult to control fraud, especially when tickets, tokens, or vouchers are being used instead of cash. Sometimes, there might even be collusion between the driver and the rider. The lack of program governance has led to a number of programs that have high amounts of waste and fraud.  
  • Customer Complaints - Driver shortages, fewer vehicles, and poor on-time performance all lead to a negative rider experience. Customers are also becoming frustrated with the lack of modern fare collection options like credit card or mobile options.
  • No ADA Features - Since many of the riders utilizing these programs have some sort of disability, it is important for the vehicles to be compliant with ADA standards. The lack of ADA certifications and standards has an overall negative impact on rider experience.
  • Lack of Equity - Making sure these programs service all the people who need it is another challenge for rider choice programs. Sometimes, this is due to expansive geographies and the difficulty of serving transportation deserts. Other times, it might be due to a lack of support for unbanked citizens.

We are here to support you. Ecolane's Evolution platform and our value-add modules, including EcoVision, provide industry-leading technology for successful implementations. Contact us to learn more about powering your program with Ecolane.

RECEIVE A LIVE TRANSIT SOFTWARE DEMO

Request a Demo

Support Your Team and Riders with Ecolane

Ecolane is an industry-leading provider of intelligent microtransit scheduling software. Our Evolution platform facilitates scheduling, planning, and billing, enabling riders to book and pay for trips in the app. 

  • Enable real-time communications to match demand with supply.
  • Conduct route analysis and planning to account for disruptions.
  • Make transportation equitable and accessible across underserved communities and disabled groups.

 

ECOLANE RESOURCES

Looking for additional microtransit insights and resources? Start with our e-book, 7 Common Implementation Mistakes Made During Transit Software Implementations (And How To Avoid Them), for tips to make your software implementation seamless, and explore our resource center to keep learning.

VIEW MORE RESOURCES

Browse our Solutions

Paratransit
Paratransit is a demand-responsive mode of transportation for disabled and aging people who, because of their disabilities and advanced age, cannot use fixed-route public transit services to get from point A to point B. It is why Ecolane's technology platform and world-class support is the ideal solution for transit scheduling, dispatching, and monitoring.
NEMT / Brokerage
NEMT can be defined as a transportation service provided to individuals who are not in an emergency situation but need more assistance than a taxi service is able to provide. Service providers will be specially equipped to transport riders in wheelchairs, stretchers or with other special needs.
Microtransit

Transportation providers utilizing Ecolane's MicroTransit solution for their customers are able to take advantage of the real-time communications the software offers and match actual demand with actual supply. This is a rarity in the industry, leading to higher customer satisfaction and streamlining overall operations. The solution also incorporates credit card processing and self-registration.

Paratransit
Paratransit
Paratransit is a demand-responsive mode of transportation for disabled and aging people who, because of their disabilities and advanced age, cannot use fixed-route public transit services to get from point A to point B. It is why Ecolane's technology platform and world-class support is the ideal solution for transit scheduling, dispatching, and monitoring.
NEMT / Brokerage
NEMT / Brokerage
NEMT can be defined as a transportation service provided to individuals who are not in an emergency situation but need more assistance than a taxi service is able to provide. Service providers will be specially equipped to transport riders in wheelchairs, stretchers or with other special needs.
Microtransit
Microtransit

Transportation providers utilizing Ecolane's MicroTransit solution for their customers are able to take advantage of the real-time communications the software offers and match actual demand with actual supply. This is a rarity in the industry, leading to higher customer satisfaction and streamlining overall operations. The solution also incorporates credit card processing and self-registration.