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MANAGED SERVICES

Managed Services by Ecolane combines powerful back-office solutions with integrated transportation broker services to provide comprehensive service management, fare processing, system integrations, and program governance. We handle the heavy lifting to ensure efficient operations, reduced costs, and a quality customer experience.

white paratransit vehicle parked at a terminal awaiting passengers

Where Program Management Meets Software

What is Managed Services?

A broker provides intermediary services in various business areas, such as investing or purchasing real estate. People and businesses alike trust these intermediaries to manage services for them as they’re entrenched in their areas of expertise. As with traditional brokers, Ecolane, partnered with MJM Innovations, acts an intermediary and manages processes and products for the ease and convenience of our clients. With our proven experience, your agency can deploy a reliable, high-quality transportation service for those that need it most. The system blends reservations, provider management, dispatching, and trip tracking specifically designed for dynamic transportation service environments.

Why Ecolane?

Ecolane can accommodate the more tech savvy providers and customers, but also provide the support to customers that don’t have access to a computer, tablet, smartphone or other technology. Ecolane services both ends of that spectrum so that all program participants can participate comfortably.

This approach successfully blends innovative technology and excellence in customer service. Managed Services by Ecolane is a one-stop-shop for technology, management, customer service, accounting, technical support and administration services. Put your transit program in the hands of the experts and reap the benefits: streamline operations, increase customer satisfaction, and increase your agency’s transit capabilities.

Managed Services Highlights

We handle the heavy lifting to ensure efficient operations, reduced costs, and a quality customer experience. Ecolane is able to manage the following for our clients:

  • Transaction Management: Summarized provider billing
    and invoice tracking

  • Client Database: Secure customer database
    with all relevant account info

  • Fare Collection: Automated fare collection via mobile ticketing wallets, vehicle credit card terminals, and more

  • Call Center Support: Full-service staffing for client support call center

  • Provider Management: Give riders a choice of screened,
    qualified transit providers

  • Reservations & Dispatching: Simplified trip reservations and automated dispatching

  • Systems Governance: Actively monitor your provider and rider service thresholds

  • Customer Portal: ADA-compliant, accessible via
    desktop, tablet, and mobile

  • Trip Data & Analysis: Track trip data and review
    detailed, comprehensive reports

 

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Focus on Your Business—Not Your Transit Software

Ecolane's Evolution software automates provider management, funding source compliance, and trip assignments. By streamlining these key pieces, you can focus on other parts of the business.

The software looks at each day’s reservations, performing calculations to determine a transit schedule based on customer bookings and vehicle/driver availability. This way, you get software that allows you to:

  • Perform batch scheduling with Ecolane’s algorithm factoring in trip cancellations, vehicle breakdowns, driver unavailability, and weather conditions.
  • Reduce human error from manual schedule changes.
  • Decrease rider phone calls with real-time maps to track vehicles.

The best part? You can drive customer satisfaction and loyalty. Ecolane improves the rider experience with easy mobile bookings inside the app, helping customers avoid long phone calls. And instead of wondering where and when to meet their rides, each rider gets automatic reminders and notifications with estimated arrival times and real-time vehicle tracking details.

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Browse our Solutions

Paratransit
Paratransit is a demand-responsive mode of transportation for disabled and aging people who, because of their disabilities and advanced age, cannot use fixed-route public transit services to get from point A to point B. It is why Ecolane's technology platform and world-class support is the ideal solution for transit scheduling, dispatching, and monitoring.
NEMT / Brokerage
NEMT can be defined as a transportation service provided to individuals who are not in an emergency situation but need more assistance than a taxi service is able to provide. Service providers will be specially equipped to transport riders in wheelchairs, stretchers or with other special needs.
Microtransit

Transportation providers utilizing Ecolane's MicroTransit solution for their customers are able to take advantage of the real-time communications the software offers and match actual demand with actual supply. This is a rarity in the industry, leading to higher customer satisfaction and streamlining overall operations. The solution also incorporates credit card processing and self-registration.

Paratransit
Paratransit
Paratransit is a demand-responsive mode of transportation for disabled and aging people who, because of their disabilities and advanced age, cannot use fixed-route public transit services to get from point A to point B. It is why Ecolane's technology platform and world-class support is the ideal solution for transit scheduling, dispatching, and monitoring.
NEMT / Brokerage
NEMT / Brokerage
NEMT can be defined as a transportation service provided to individuals who are not in an emergency situation but need more assistance than a taxi service is able to provide. Service providers will be specially equipped to transport riders in wheelchairs, stretchers or with other special needs.
Microtransit
Microtransit

Transportation providers utilizing Ecolane's MicroTransit solution for their customers are able to take advantage of the real-time communications the software offers and match actual demand with actual supply. This is a rarity in the industry, leading to higher customer satisfaction and streamlining overall operations. The solution also incorporates credit card processing and self-registration.