Mobility Managed Services
Mobility Managed Services by Ecolane combines powerful back-office solutions with integrated transportation broker services to provide comprehensive service management, fare processing, system integrations, and program governance. We handle the heavy lifting to ensure efficient operations, reduced costs, and a quality customer experience.
Where Software Meets People
What is 'Mobility Managed Services'?
A broker provides intermediary services in various business areas, such as investing or purchasing real estate. People and businesses alike trust these intermediaries to manage services for them as they’re entrenched in their areas of expertise. As with traditional brokers, Ecolane, partnered with MJM Innovations, acts an intermediary and manages processes and products for the ease and convenience of our clients. With our proven experience, your agency can deploy a reliable, high-quality transportation service for those that need it most. The system blends reservations, provider management, dispatching, and trip tracking specifically designed for dynamic transportation service environments.
Why Ecolane?
Ecolane can accommodate the more tech savvy providers and customers, but also provide the support to customers that don’t have access to a computer, tablet, smartphone or other technology. Ecolane services both ends of that spectrum so that all program participants can participate comfortably.
This approach successfully blends innovative technology and excellence in customer service. Managed Services by Ecolane is a one-stop-shop for technology, management, customer service, accounting, technical support and administration services. Put your transit program in the hands of the experts and reap the benefits: streamline operations, increase customer satisfaction, and increase your agency’s transit capabilities.
Mobility Managed Services Highlights
We handle the heavy lifting to ensure efficient operations, reduced costs, and a quality customer experience. Ecolane is able to manage the following for our clients:
Transaction Management
Summarized provider billing and invoice tracking
Client Database
Secure customer database with all relevant account info
Fare Collection
Automated fare collection via mobile ticketing wallets, vehicle credit card terminals, and more
Call Center Support
Full-service staffing for client support call center
Provider Management
Give riders a choice of screened, qualified transit providers
Reservations & Dispatching
Simplified trip reservations and automated dispatching
Systems Governance
Actively monitor your provider and rider service thresholds
Customer Portal
ADA-compliant, accessible via desktop, tablet, and mobile
Trip Data & Analysis
Track trip data and review detailed, comprehensive reports
Get a Live Transit Software Demo
Focus on Your Business—Not Your Transit Software
Ecolane's Evolution software automates provider management, funding source compliance, and trip assignments. By streamlining these key pieces, you can focus on other parts of the business.
The software looks at each day’s reservations, performing calculations to determine a transit schedule based on customer bookings and vehicle/driver availability. This way, you get software that allows you to:
- Perform batch scheduling with Ecolane’s algorithm factoring in trip cancellations, vehicle breakdowns, driver unavailability, and weather conditions.
- Reduce human error from manual schedule changes.
- Decrease rider phone calls with real-time maps to track vehicles.
The best part? You can drive customer satisfaction and loyalty. Ecolane improves the rider experience with easy mobile bookings inside the app, helping customers avoid long phone calls. And instead of wondering where and when to meet their rides, each rider gets automatic reminders and notifications with estimated arrival times and real-time vehicle tracking details.
Browse Our Solutions
Paratransit
Paratransit services require flexible, demand-responsive scheduling and careful coordination across vehicles, drivers, and riders. Ecolane supports paratransit operations with software designed for real-time scheduling, dispatch, and monitoring—backed by experienced implementation and support teams.
NEMT / Brokerage
NEMT can be defined as a transportation service provided to individuals who are not in an emergency situation but need more assistance than a taxi service is able to provide. Service providers will be specially equipped to transport riders in wheelchairs, stretchers or with other special needs.
Microtransit
Transportation providers utilizing Ecolane's MicroTransit solution for their customers are able to take advantage of the real-time communications the software offers and match actual demand with actual supply. This is a rarity in the industry, leading to higher customer satisfaction and streamlining overall operations. The solution also incorporates credit card processing and self-registration.
