Are you the type of person that embraces change, or are you resistant to change because you cannot predict the future? If you answered yes to the latter you’re not alone. There are many reasons why we are resistant to change, including, but not limited to the fear of the unknown, mistrust and loss of control.
This blog offers convincing evidence into how Ecolane’s real-time route scheduling software will help you make a change from your legacy DRT software to real-time continuous automated software, in order to keep pace with 21st century modern technology and 21st century demands on service as baby boomers continue to age. Change isn’t simply embracing the unknown — it’s about giving up something you are used to for something new and better.
Maintaining the status quo may be reassuring, but in reality nearly everything we do in our personal and professional lives involve change at some point in time. Some changes come without warning, as others come after long tedious planning. But change is integral to life and business, so you need to trust your instincts and be prepared to pursue change proactively.
How many times have you or someone on your staff said, “This scheduling and dispatching software is not working for us anymore”. I have heard this claim as well as others like, “our software is not user friendly, we need to do a lot of manual work while paying lots of money for software that is not keeping up with the needs of our operation”. A common justification is, “we’ve invested a lot of money in this DRT software and it would be difficult to make a change now.” So you strive to do your best to provide good service, but your paratransit operation continues to function at a level that requires much more manual interaction by dispatch staff that result in declining productivity and customer satisfaction.
While you maintain the status-quo, other transit agencies are saving tax payer dollars through real-time automated DRT by improving on-time performance and rides per hour, both scheduled and delivered, reducing the number of vehicles, driver expenses, and improving customer satisfaction and employee morale. Those agencies that have transitioned from legacy software to real-time automated DRT software have also been able to realize additional benefits, such as operational efficiencies and cost savings.
Change may be difficult, but it's not impossible! As customer demands continue to increase and budget constraints get tighter, transit providers must take the necessary steps toward building more productive and cost-effective operations. Ecolane’s Legacy Advancement Program offers a new pricing structure for customers held captive in legacy software implementations, an all-too-common occurrence in the transit industry. The program provides agencies with the opportunity to leverage next generation transit technology in order to realize new operational efficiencies, at a price point equivalent to existing legacy maintenance fees.
Interested in learning more? See first-hand how you can create a more efficient and effective transit operation using the most advanced scheduling and dispatching system on the market. Reach out now for a risk-free trial.
About the Author:
Priscilla’s 28-year career in transportation has included management of paratransit operations, business development, customer and strategic planning. Prior to joining Ecolane, Priscilla served the King County Metro Transit Division as manager for Paratransit and Rideshare Operations. She has a deep passion to promote “mobility for all” that is efficient, cost effective and adaptable to the expanding technologies occurring in the transportation industry. Her commitment to public transportation, especially in the paratransit arena has been a key to her continued success.
Priscilla can be reached at Priscilla.Vargas@ecolane.com.