Evolution Software for Managed Services | Ecolane

IVA is an AI-powered Intelligent Voice Agent that replaces outdated IVR phone menus with natural, two-way conversations that allow riders to check trip status, cancel rides, or book trips — without waiting on hold or navigating complex phone trees.

IVA sounds and responds like a live dispatcher — friendly, natural, and efficient.

Riders speak normally, IVA understands intent, and every interaction feels personal.

IVA is already helping agencies deliver faster service, reduce costs, and delight riders.

All without changing the way they work.

Trusted by 300+ successful agencies

With the belief that great partnerships stem from great relationships, Ecolane works to build a foundation of trust and accountability with every client we serve. Strong relationships are the backbone of our business, and our goal is to create an environment that promotes input and collaboration from our partners so that we can continue to improve upon the quality of our products and services.

“We see real-time information reports that tell us how the service is working."

-Austin O’Dell, Santa Maria Area Transit

Prior to Ecolane, everything was done on paper, so we had a fear of switching to something that we didn’t have complete control over. Quite frankly, it turned out much better because it was easier to schedule trips than doing them manually."

-Alan Blahovec, Westmoreland Transit Authority

Browse our Solutions

Paratransit
NEMT / Brokerage
Microtransit
Mobility Managed Services

Paratransit

Paratransit is a demand-responsive mode of transportation for disabled and aging people who, because of their disabilities and advanced age, cannot use fixed-route public transit services to get from point A to point B. It is why Ecolane's technology platform and world-class support is the ideal solution for transit scheduling, dispatching, and monitoring.

NEMT / Brokerage

NEMT can be defined as a transportation service provided to individuals who are not in an emergency situation but need more assistance than a taxi service is able to provide. Service providers will be specially equipped to transport riders in wheelchairs, stretchers or with other special needs.

Microtransit

Transportation providers utilizing Ecolane's MicroTransit solution for their customers are able to take advantage of the real-time communications the software offers and match actual demand with actual supply. This is a rarity in the industry, leading to higher customer satisfaction and streamlining overall operations. The solution also incorporates credit card processing and self-registration.

Mobility Managed Services

Mobility Managed Services by Ecolane combines powerful back-office solutions with integrated transportation broker services to provide comprehensive service management, fare processing, system integrations, and program governance. We handle the heavy lifting to ensure efficient operations, reduced costs, and a quality customer experience.

Paratransit

Paratransit

Paratransit is a demand-responsive mode of transportation for disabled and aging people who, because of their disabilities and advanced age, cannot use fixed-route public transit services to get from point A to point B. It is why Ecolane's technology platform and world-class support is the ideal solution for transit scheduling, dispatching, and monitoring.

NEMT / Brokerage

NEMT / Brokerage

NEMT can be defined as a transportation service provided to individuals who are not in an emergency situation but need more assistance than a taxi service is able to provide. Service providers will be specially equipped to transport riders in wheelchairs, stretchers or with other special needs.

Microtransit

Microtransit

Transportation providers utilizing Ecolane's MicroTransit solution for their customers are able to take advantage of the real-time communications the software offers and match actual demand with actual supply. This is a rarity in the industry, leading to higher customer satisfaction and streamlining overall operations. The solution also incorporates credit card processing and self-registration.

Mobility Managed Services

Mobility Managed Services

Mobility Managed Services by Ecolane combines powerful back-office solutions with integrated transportation broker services to provide comprehensive service management, fare processing, system integrations, and program governance. We handle the heavy lifting to ensure efficient operations, reduced costs, and a quality customer experience.