Many transit agencies are stuck in a rut with archaic and cumbersome route scheduling software systems that often create numerous operational and organizational inefficiencies. The business climate is changing because of an aging population, spatial dispersion, and more demand for paratransit and there is no better time to switch from your legacy software than right now. This need is widely known but can seem impossible to some agencies that have a lack of funding, support, and internal resources. Technological setbacks are also a huge part of the inefficiencies that agencies are facing today.Financial Factors
It has long been known that funding is a major disruption when it comes to transit agencies upgrading technology. Most agencies have spent a lot of time, budget, and internal resources into implementing and maintaining their legacy software systems and it can be hard for them to commit to that process again with regards to a technology upgrade. Not to mention that funding can be hard to find for an implementation strategy so large. Making the commitment to adopting modern software is imperative to the success of agencies going forward in order to create more efficient use of internal resources and increased productivity even if the short term financial hit is a setback.
The overarching message for making the switch from legacy software to more efficient modern software is, “do more with less”. With a streamlined approach, processes become less cumbersome and an agency can focus more on business development and other core competencies. In turn, an increase in ridership will be realized and the entire process will be easier to manage. The industry that inefficient and unreliable transit software truly affects the most is paratransit. Whether it’s an at-home visit or transportation to the hospital or clinic, bad route scheduling and dispatch communication can be the reason for losing ridership. Ultimately, the addition of modern software will be the main factor in the success or failure of these agencies.
Changes in the demographic climate for any agency can disrupt and challenge their scheduling. With increasing demand for rural transit and paratransit, it is important to be prepared for the influx of riders. The old legacy software that most agencies continue to use will cause a lot of inefficiencies in dispatching and scheduling. Modernizing technology and implementing new software will be the first step in combating the demographic climate change and ultimately creating a better rider experience.
For the foreseeable future, transit agencies and healthcare providers will be challenged with financial, demographic, and technological obstacles. There will be an increasing need to provide efficient transit services with an enhanced user experience. Transitioning from your legacy software to modern route scheduling and dispatch software will be the solution to fighting and overcoming these obstacles, streamlining internal processes, and ensuring the success of an agency or company moving forward.
If you would like to learn more about how Ecolane’s team can help you adopt the modern technology you need to weather the storm, request a free demo with one of our experts.