Increasingly, mass transit operators depend on refined data in order to manage their systems. With a vast amount of data now at their disposal, transit providers are able to leverage data to make intelligent and informed decisions about their operations. The IoT (Internet of Things) trend has empowered organizations to extract data from various areas of their systems to enhance operations and support superior service for transit system users.
GPS Technology Connects Passengers to Route Data
Companies are now harnessing IoT technology to drive greater communication with passengers and streamline services. Consider, for example, the MDT software from Ecolane, which can be used to report vehicle arrivals, departures, and no shows. This data can then be sent to user devices to help passengers plot their routes more effectively and mitigate the impact of delays on their daily commute.
Dispatch Teams Use IoT Technology to Allocate Resources Efficiently
Communication between dispatch and drivers is critical to ensure optimal service for passengers. The latest IoT technology in Ecolane’s MDT software empowers dispatch teams in relaying all vital information to their drivers using an onboard system. Drivers will immediately have access to audible notifications concerning route information and traffic issues. The technology also allows drivers to respond using either preset or customized messages to help clarify important information with their dispatch team. This two-way communication ensures that potential issues are quickly identified to ensure the most efficient use of resources within transit operations.
IoT Technology Supports Delivery of Customized Travel Data
Harnessing the latest IoT products, transit companies can now identify passenger preferences and help them to plot their routes based on the information in their systems. By determining which route a passenger frequently uses, and the time of day they travel, companies can present customized route planning services to passengers – supporting greater levels of customer service and assuring routing efficiency.
Vehicle Tracking Technology Empowers Safety Across the Organization
The leading vehicle tracking technology in use with software such as MDT allows organizations to quickly pinpoint the location of their vehicles in real-time. In the event of safety issues such as a medical problem occurring in one of their vehicles, dispatch teams can immediately connect with emergency services personnel to minimize the time before they arrive on the scene. Vehicle tracking technology can also be used to allocate assets better according to current traffic levels, removing vehicles from the schedule during slow periods and then adding vehicles during busy times of the week.
IoT is changing the way the leading transit system teams operate. There will always be bumps along the way when new technology is introduced and then implemented, but in the end, it is for the benefit of both transit companies and commuters. To discover more about the impact of technology on transit operations in the future, download Ecolane’s latest eBook “What does the Future of Paratransit Look Like?” now.