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ECOLANE'S MOBILE APP PROVIDES UNPARALLELED SELF-SERVICE CAPABILITIES TO TRANSIT AGENCY RIDERS

28 May, 2021
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For most of us, smartphones are an inseparable part of our daily lives. This trend is also on the rise in the transportation industry. Ecolane's mobile app booking solutions provide more convenient ways for passengers to pay and travel. With smart booking solutions, transit agencies can offer more capacity, customer-centric functionality, and reduced boarding time.

Ecolane’s mobile app simplifies both your operations as well as the lives of the riders you transport. Your riders can book trips in real-time without the need for manual intervention by reservations or dispatch staff.

Why should transit agencies invest in a mobile mobility platform?

  • Reduce calls and increase satisfaction.
    • By enabling riders to book their trips directly through the mobile app the volume of incoming calls is reduced. Trips are automatically and immediately added to the same industry-leading scheduling and continuous real-time optimization that Ecolane offers through the call center. Riders can also rate their trips afterward to give you feedback which you can view grouped by drivers, providers, and more. The Ecolane app works with IOS Voiceover and Android Talkback.
    • Decrease Trip Losses
      • Automatic notification reminds riders of their next trip and riders can cancel upcoming trips up until your agency’s cancelation window.
    • Customized Offerings
      • Use our branding options to publish under your agency’s name, logo, and colors. Ecolane will still handle all the publication and upkeep for you.

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What are the benefits to the agency?

Mobile ticketing and payment is approximately half the cost of cash payment methods. Reduced dwell time is another immediate benefit when converting cash and paper ticket users to mobile users.  There is an opportunity for transit agencies to communicate and interact with their users directly through the app meaning that they can ensure all timely and relevant information is easily available.

In an increasingly demanding digital world, expectations are high. Ecolane’s mobile app meets and exceeds those expectations by providing transit agencies more options for their riders. Give the flexibility to book and manage trips in the palm of your hand.

If you would like to purchase Ecolane's Agency Branded Mobile App, or need more information, please email sales@ecolane.com.