It’s no secret that businesses around the world keep turning to technology and software to help execute everyday tasks - and the transit industry is no different. Mobile Data software has become the key to success for transit agencies of all sizes, in all areas. The right transportation scheduling software can help your business overcome its biggest obstacles while enabling real, tangible benefits like increased efficiency, maximized productivity, and improved customer satisfaction.
When the Time Comes to Go Paperless
Implementing any change in business can be exciting and challenging at the same time - inevitably, an agency’s operational future will depend on MDT Transportation software, but there are still reservations about making the transition. An agency wouldn’t let their fleet become outdated and turn to rust; so the same logic should be applied to transit administration, too.
Here are 3 things to consider when transitioning from a paper-based to a paperless system:
1 - Communication During Change is Crucial for Success
In order to increase the chance of a seamless software implementation, communicating to all affected parties is critical. If an organization hasn’t used software to execute operational tasks before, it should consider the apprehension that dispatchers and drivers may have about using technology. If the team is familiar with a paper-based system, what procedures are they used to that could make adopting a new transit scheduling software difficult? Be sure to properly recognize and address these to avoid pushback later. Not only that, but how will new software make the lives of riders and employees easier? These benefits should be communicated and made clear during the change management and transition process to get all involved supporting the switch to a paperless system.
2 - Plan for Procedure Changes
Most transit agencies already have their operational policies in place, but when implementing new technology, some of those policies may have to change. Giving ample time to employees and customers alike to adjust to these enhancements will ease the transition of going paperless. Planning for procedural changes also offers the opportunity for increased efficiency by addressing and restructuring procedures that were time consuming or cumbersome in the past.
3 - Build Awareness to Encourage Adoption
Understanding the advantages of new transit software is just as important as the actual implementation itself. Sure, senior management understands why it’s time to make the switch, but does everyone else? Dispatchers will reap the benefits of easy access to information, consistency of data, and most importantly, simplified, fast reporting. When employees know how going paperless will make the workday easier, embracing the change is also easier.
Thanks to many emerging paperless technologies, transit agencies have the chance to tap into a powerful suite of platform-independent tools that enable and empower managers, drivers, and directors to manage, monitor, and assess transit systems in real-time. While expediting the transition from paper-based to paperless systems can be tempting, it’s important to ensure that a move to software-based scheduling and dispatching takes advantage of the real benefits it can offer an agency, and at a pace that is manageable. With modern tools in the hands of staff, scheduling and dispatching headaches will become a thing of the past. This will allow dispatchers and drivers to focus on providing reliable, efficient service, while leaving the complex logistics and cumbersome reporting associated with transit administration to the new paperless technologies.