The public transportation industry faces some major challenges in this fast-paced, on-demand, digital era that we live in today and Ohio is no exception. The business climate demands agility and customer-centric technology solutions that allow people to have everything they need to interact with your business in the palm of their hand. As one of just three preferred transit software providers in the state of Ohio (along with TripSpark and CTS), Ecolane is well-positioned to work with agencies in the state that are ready to adapt to this tumultuous business climate. Below are three ways that modern transit software will help Ohio agencies compete and grow in the face of these heavy and obstructive challenges facing them today and why Ecolane is the best choice to support those operations.
Web-Based Agile Platform
Ecolane's software platform is an agile and web-based platform that provides an effective and efficient user experience. Before web-based route scheduling software, scheduling was often handled by manual entry into excel spreadsheets and dispatching was done by using two-way radios. Taking these processes away and adding automation while giving the riders more insight into scheduling updates and route changes is what makes a web-based, agile platform so valuable. Along with the obvious benefits of a web-based and agile platform comes customer-centric features and applications such as SMS messaging for route changes and scheduling updates and a self-service web platform that makes the user experience as simple as ordering takeout food. These features put the rider in touch with their transportation schedule and takes the guessing game out of the equation with real-time automation to ensure accuracy and efficiency.
Increased Operational Efficiency
With less manual entry and fewer administrative challenges, automation supports more overall operational efficiency by opening up time and resources for an agency's core business activities. When complete reporting can be done on a single platform and exported to a variety of different file types, operational teams have more time to spend on customer service, scheduling, and dispatching. Route scheduling and dispatching processes are very time-consuming without using an automated solution. Ecolane provides order import features which allow for both clients and schedulers to bulk upload trips when a large number of reservations need to be scheduled. This is especially helpful when the client is coming from a medical facility in which multiple patients needs rides scheduled day-to-day. Anyone who has ever had to manually input individual trips one at a time know how welcome this functionality is.
One of the biggest differentiators for Ecolane from our competitors is our implementation process, refined through years of experience. Our partnership does not stop after the date of purchase. Ecolane's team of software specialists, system trainers and a world-class customer services group all become an essential part of your transit team throughout the entire implementation process. This integrated partnership approach saves time and money down the road while streamlining and simplifying the entire implementation process.
Ecolane transit optimization software will continue to positively impact the future of Ohio's transit industry as it already has servicing multiple organizations in the state for over seven years. For more information on how Ecolane software can help your agency simplify transit operations, create more operational efficiency and save money, visit our dedicated Ohio site pages.