The new year is the opportunity for businesses to start fresh. Just as people make commitments to themselves at the beginning of the year, it is also a great time for businesses to hit the reset button and identify goals for improvement. Here are in 2015:
1. Improving on time performance (OTP): An improvement of OTP will directly impact customer satisfaction, which is a key component to any transit agency's overall business success. In order to improve OTP, agencies should invest in transit software that can link dispatchers with drivers directly. Dispatchers can monitor every driver's route and make changes on the fly in the event of unexpected events such as traffic congestion or break downs. Transit software can give agencies an accurate assessment of their current OTP so that each agency can make a realistic goal to improve it.
2. Increasing number of rides per hour (RPH): Optimizing trips will better enable agencies to increase the number of rides they service per hour. Transit software that automatically updates drivers' routes through their digital maps reduces the amount of time drivers need to spend communicating with dispatch, thereby increasing the number of RPH each agency can service. Real-time scheduling gives transit agencies the most efficient and optimized routing every day, so agencies implementing modern transit software can see a noticeable improvement in RPH in very little time.
3. Customer satisfaction: The happiness of customers and, just as important, implementing ways to measure that happiness should be a priority for any transit agency. Monitoring the satisfaction levels of riders when they book trips and also when they ride vehicles is not necessarily difficult but it does require some planning. The first step if often to listen to customers, identifying their pain points and then removing them one by one. Start with realistic and simple improvements such as "keeping vehicles cleaner," which is directly related to customer satisfaction and also helps transit staff feel more pride in their work place. Build up to the larger issues such as improving OTP, which will also directly lead to an increase in customer satisfaction.
There are a lot of moving parts involved in running a transit agency, which is why transit software is such an important tool. Utilizing software to optimize routes and schedules will lead to better on time performance, more rides per hour, and improved customer satisfaction long before the end of 2015.
Need some help with your resolutions? Contact us and we’ll help you plan appropriately.