If you're planning to implement automated scheduling and dispatch software for your transit agency, avoiding data entry errors is the best way of maximizing and optimizing your scheduling and routing efforts.
The key to avoiding data entry errors in software is to ensure a process for data review beforehand.
Below is a list of just three sources of common errors we see:
1. Discontinued Riders.
Some people don't ride with your service anymore. Removing these people from your data before entering into the software will save time. According to Transportation Department data, ridership on city buses around the country was down 13% in 2Q17 compared to 2Q07. This figure only underscores why this action is neccesary.
2. Rider Information.
Make sure to confirm that addresses and other personal information you have for your riders are up-to-date.
3. Special Needs.
If clients request special needs, note them in a standardized manner. If an agency isn’t consistently making note of a client's special need requests in a manner that makes it easy to find this information, problems can often arise. Special needs requests should be distinguished from other data and always managed similarly, agency-wide.
Keeping data accurate before inputting it into Ecolane's software (or any scheduling and dispatch product) is essential to correctly optimize routes and increasing the efficiency of a transit agency. The University of Kansas lists incorrect fare pricing as a direct result of poor data being analyzed by automated transit software. The study also recommends a time span of 18 months for an agency’s staff to become fully competent with a new transit software platforms
If you'd like to learn more about how to best transition to an automated transit software platform like Ecolane DRT, contact us today.