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Bus Using Ecolane's Transportation Software and Demand Response Management System

Customer success CASE STUDIES

Trusted by hundreds of transit agencies around the globe

Ecolane’s customer base is made up of some of the most forward-thinking individuals and organizations in the transit industry. We currently serve hundreds of organizations in the United States. Our clients consist of both private and public agencies, whose widely varied resources bring mobility to people in communities of all types and sizes. We consider these clients our partners, who share in our dedication to improving the future of public transportation. Find out why these and other agencies are joining Ecolane and using our solutions & services to deliver the utmost in reliable transportation to the communities they serve. 

Featured Customers

See how Pennsylvania’s Department of Tranportation Implemented a statewide transit system with the help of Ecolane
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RABBITTRANSIT

Transit Software and Demand Response Scheduling
“Prior to Ecolane, rabbittransit had a full-functioning paratransit software package with most of the bells and whistles. We didn’t have a product with good and accurate reporting modules. We didn’t have a system that allowed us to enhance our customer’s experience. Ecolane provides these features and a significant amount of information in a very user-friendly manner."--Rich Farr, Executive Director

DETROIT DEPARTMENT OF TRANSPORTATION

Transit Software and Demand Response Scheduling
“Ecolane has been the direct link to the improvement of ADA service for our customers. Since our partnership with Ecolane and Transdev began, both the timeliness and overall service quality has significantly improved in the past year.”--Dan Dirk, Director
non emergency medical transportation

SHORELINE METRO

“We went from creating schedules and shifts around employee needs to creating shifts and schedules around service needs.  This has been a huge contributor of savings in salaries and efficiency with trips per hour! Ecolane ... read more

non emergency medical transportation

SUBURBAN TRANSNET

“The amount of time and money we’ve saved on paper and staff time alone is tremendous.”--Susan K., Executive Director
non emergency medical transportation

ARLINGTON HANDITRAN

“We consider Ecolane’s support system to be stellar. It has been our experience that responses to issues are resolved in a very timely manner. My direct experience with Ecolane has been extremely positive, giving me the ... read more

non emergency medical transportation

ESTUARY TRANSIT DISTRICT

“The Ecolane Project Management & Training was great. Daniel was very organized and shipped the training manuals prior to his arrival on-site. Ecolane managed everything throughout the project. We knew what was expected ... read more

non emergency medical transportation

FAYETTE COUNTY

“We spend a fraction of the time filling out reports and I can close them out in record time now and move onto other things and not be wasting my time trying to go through reports and closing out information for reports.”-- ... read more

non emergency medical transportation

PERRY COUNTY

“The PCTA is performing a  higher number of passenger trips monthly at a lower cost. Our monthly fuel prices have been cut by 40% on average. Additionally, administrative staff are now able to utilize their time ... read more

non emergency medical transportation

TRIPS / WSOS Community Action

“The Project Manager is very organized and easy to work with. He provided very good training. It helps tremendously that he used to be a driver and dispatcher because he can relate to all staff levels. He also has a very calm ... read more

non emergency medical transportation

AKRON METRO

Our on-time performance is stable, and our trips provided during peak hours have increased. The training and go-live support provided by Ecolane was superb. Our trainer was an excellent trainer,and he nailed all of the ... read more

non emergency medical transportation

KNOX AREA TRANSIT

“We have been live now with Ecolane for going on 5 years this April. We realized very quickly that we were at maximum service on paper. We were averaging about 450 to 475 trips a day and currently today we are at about 625 ... read more

non emergency medical transportation

LINK TRANSIT

“Ecolane is the only software package that I have seen that delivers on its promise of increasing productivity on the day of service.  All other software systems that I have seen show no increase in productivity.  ... read more

non emergency medical transportation

PICKAWAY COUNTY COMMUNITY ACTION COUNCIL

Before Ecolane we averaged 1.5 trips per hour, had 24 vehicles and our monthly billings would take well over a week to arrange. With Ecolane’s help, we now average 3 stops per hour, reduced our vehicles to 19 and our billings ... read more

non emergency medical transportation

VINCENNES VANGO

"We're putting less wear and tear on a bus to deliver the same amount of people, if not more.  And the savings in gas mileage alone is really helping us cut costs."--Nola Davis, Director of Bettye J. McCormick Senior Center
non emergency medical transportation

BIS-MAN TRANSIT

“The reporting is phenomenal. Ecolane offers everything from on-time performance reports to run utilization reports to distribution reports and more. It is extremely helpful when forecasting and the dashboards make it easy to ... read more

non emergency medical transportation

CASS COUNTY COUNCIL ON AGING

“Ecolane had a complete system that would be operationally easy for our staff to use. Furthermore, Ecolane offered personal training right on-site. Ecolane stood out in these ways and they are the reasons we chose them.”--Bill ... read more

non emergency medical transportation

ORANGE COUNTY PUBLIC TRANSPORTATION

“My operations team is truly elated by the batch and real-time optimization.  We love that the system will automatically schedule the trips and it is flexible enough to accommodate all riders.”--TeLeishia Holloway, Transit ... read more
non emergency medical transportation

MAPLE GROVE

"Ecolane software is very easy to use.  The reservationists love it because it's quick and simple to enter a ride.  They have really expressed excitement over the software, especially considering comparison to ... read more

non emergency medical transportation

MAUI ECONOMIC OPPORTUNITY

"Within the first three weeks of going live with Ecolane, we saved 500 gallons in gas spending.  That's quite an accomplishment!"--Lyn McNeff, CEO Emeritus
non emergency medical transportation

GENERATIONS UNLIMITED

"Our scheduler, who hadn't been on vacation in years, took a week off after just two months of using Ecolane."--Lisa Firmender, Executive Director
non emergency medical transportation

OMAHA METRO

Omaha Highlights include:

  • 17.2% increase in RPH
  • 92% On-time performance
  • 75% taxi trips eliminated
  • 11.52% reduction in passenger hours
  • 3.9% increase in daily ... read more
non emergency medical transportation

SPARTANBURG REGIONAL HEALTHCARE SYSTEM

small-medium nemt

“Ecolane is working well for us. We have seen a 17 percent increase in on-time performance, which is really phenomenal.
That has also led to a decrease in customer complaints about vehicle pick-up and dropoff delays. So, ... read more

non emergency medical transportation

SANTA MARIA AREA TRANSIT

“We have improved our productivity, our efficiency and ultimately the passenger wins because there are more trips we can provide.”- Austin O’Dell, Transit Services Manager

Graph Analyzing MDT Software Stats

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