Ecolane Mobile App Support

Are you having an issue with the mobile app? We’d love to hear from you so that we can improve the experience moving forward.

To report technical issues with the mobile app (bugs, crashes, etc.), please send us product feedback directly within the mobile app (see instructions below).

1. To send feedback from the app, first tap the account icon in the upper right hand corner:

Mobile App Support Step 1

2. Next, scroll down on the account screen and tap on the feedback button:

              Mobile App Support Step 2                      Mobile App Support Step 3

3. Enter your name in the text box:


4. Finally, type your feedback into the text box and click send:

              Mobile App Support Step 5                    Mobile App Support Step 6                                                 

For all issues not directly related to the mobile app, please contact your local transit agency. These could include the following: route information, vehicle issues, driver issues, scheduling, or anything else not related to the mobile app.

Please find the contact info for your agency below:

Arlington Transit - 


For all issues not related to the mobile app, please visit our main support page.


Check out a preview of Ecolane's video support series