“Setting goals is the first step in turning the invisible into the visible” – Tony Robbins
Successful people set goals – it’s how they stay focused and avoid distractions. I hate resolutions; mine are out the window by the end of the 1st week of January! Goals are a different story, they can be set at any time but it’s the New Year and there’s no better time than the present, but I will NOT call them resolutions!
Goal setting isn’t typically done in 5 minutes. Take a few days to reflect on the things that make you truly happy, write them down and prioritize them. Start with the goal that is easiest to attain – success breeds success.
Everyone’s heard about SMART goals: Specific, Measurable, Attainable, Relevant and Timed. Be sure that you set not only professional but personal goals as well – it’s remarkable how the two intertwine.
Not every agency can be the APTA or CTAA Agency of the year but those that have been selected, had a goal and it motivated them to do their very best. Your goal doesn’t have to be a System of the Year type of goal but what ever it is, make sure it’s impactful and that you hold yourself accountable for your actions.
Check out 3 ways to start the year right by incorporating goals into your transit software improvement (regardless who your provider is):
It's important to remaster subscription trips once every six months at least. This allows you to take out customers who no longer use the service or trips. The upside is a clean and up-to-date database.
Ongoing driver performance reviews are essential in providing excellent service to your riders. Review each individuals record based on GPS, arrival, departure and OTP to optimize and train for improvements.
Review any suspicious data on a daily basis and you'll stay on top of all KPI's. Investing shorter amounts of time day-to-day builds on the foundation of best practices and prevents the handling of a more substantial data backlog in the future.
Interested in learning more? See first-hand how you can create a more efficient and effective transit operation using the most advanced scheduling and dispatching system on the market. Reach out now for a risk-free trial.