Wayne, PA – 9/27/2017 —Ecolane launches a first-to-market mobile app for demand-response transportation. Ecolane's continuing development of next-generation technology and innovation has led to the simplest, most user-friendly mobile app for passengers wanting the freedom to review and manage their personal transportation needs.
“In an increasingly demanding digital world, customer expectations are high. Ecolane's mobile app, built from the ground up, meets and exceeds those expectations,” said Steve Ross, Ecolane’s CEO. “Ecolane's mobile app simplifies transit operations as well as the lives of the passengers.”
Developed from over 10 years of experience providing web-based self-service scheduling, Ecolane’s mobile app functionality is state-of-the-art. Key features include:
Riders book their own rides, reducing call volume for agency
Real-time scheduling with no manual process required by dispatch
Reduces Trip Losses
Automatic push notifications remind passengers of scheduled trips
Significantly decreases no-shows
Flexibility to Manage Trips
Empowers passengers with direct access to review and manage their trips
View upcoming and completed trips, easily cancel trips
Convenient Trip Details
Passenger notifications with accurate vehicle ETAs, reduces wait time
Ability to follow bus on visual map to see exact location
Available now for both iOS and Android, these new mobile capabilities provide measurable benefits to transit agencies, passengers and the communities they serve.
“Ecolane’s mobile app is designed to help agencies empower their passengers, while reducing the workload of their call center,” said Daniel Andrlik, VP of Product. “Giving passengers the ability to manage their transportation from the palm of their hand increases rider satisfaction, and deepens their connection to their service. We’re happy to be a partner with each of our customers in the mission to upgrade transit for their riders.”
Ecolane is the most flexible, affordable and reliable choice for transit agency managers, directors and decision-makers with responsibility for implementing easy-to-deploy scheduling and dispatch solutions. Ecolane’s software platform restores community engagement to people who might not otherwise have access and mobility. With US headquarters in Wayne, PA, Ecolane is a technology leader in the demand responsive transportation (DRT) and the paratransit solutions market. For more information, please visit www.ecolane.com. Ecolane is part of the National Express family of companies.
About National Express LLC
Durham School Services, Stock Transportation, Petermann Bus and National Express Transit Corporation, make up National Express LLC, headquartered in Lisle, IL. As a leader in transit and student transportation, National Express is committed to exceptional safety, outstanding customer service and positive employee relations. Our North American companies operate 23,000 buses and serve over 500 clients in 39 states and four provinces.