In this competitive technology environment you need to be diligent in asking the right questions to avoid being misled in purchasing demand-response software that doesn’t meet your expectations. We recommend four steps to assist you in making the right decision when selecting a software provider. The procurement process is time-consuming, labor-intensive, and expensive. That is why you need to get it right the first time. Be SMART – Specific, Measurable, Achievable, Realistic, and Time-sensitive!
These things matter when forming a business partnership!
Performance is paramount. Here are some things to consider:
Part of the answer can be found in their data analytics. Any company can make claims, but they need to be able to support those claims with data that demonstrate a track record of success. Data such as increased rides per hour on the day of service are paramount to proving this success. If they don’t or you can’t find that data, why not? Some companies hide that information, while those who are proud of their achievements tend to lead with them. Case study numbers on official websites and sister agencies statewide and nationally can provide a lot of information.
During the RFP development process, it is advisable to inquire whether or not the software vendors had contracts aborted by an agency, have been sued, or have received cure notices. If any of these have been the case, it could be a red flag, especially if it is a frequent or excessive event. This indicates a pattern. Request details about the liquidated damages from previous transit contracts, if applicable.
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Ecolane understands that selecting the right scheduling and dispatching software, and just as importantly, the right partner, is a big decision. Our mission is to help riders stay connected to their communities by delivering transit agencies with fully automated, continually optimized scheduling and dispatching software and our rider-facing mobile app that puts riders in the driver’s seat by enabling them to schedule and track their own trips. To find out more about our organization and the solutions we can offer your agency, contact us for a free demo.
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