40+ Min
Average peak hold times agencies face today
Voice-First Systems
Embedded in dispatch workflows — not bolted on
Self-Service
Rider app that answers before they pick up the phone
WCAG 2.2 AA
Accessibility built in, not bolted on
Everything your agency needs to stop reacting and start leading
Your dispatchers are overwhelmed, not underperforming.
Ecolane's continuous scheduling engine automatically re-optimizes runs in real time with every schedule change. When cancellations, delays, or new requests happen, impacted trips are instantly recalculated and reassigned without leaving the screen. It runs constantly behind the scenes while keeping dispatchers in complete control, with instant confirmation on every action.
Answers Riders Need.
The new Ecolane Rider App gives paratransit riders live ETAs, booking, and trip updates in their hands — cutting call volume and strengthening your ADA compliance posture.
Drivers know before they go.
The new Ecolane Driver App delivers real-time route updates, trip changes, and vehicle assignments directly to your drivers — so nothing gets lost between dispatch and the street
Operational decisions should reflect what your fleet can actually do.
When your fleet data and operational decisions live in the same system, vehicle swaps stop cascading, ETAs get accurate, and service failures become preventable instead of inevitable.
Imagine a world where...
Your dispatcher says 'reassign all impacted trips for Run 12' — and it's done, with one confirmation.
A vehicle swap doesn't cascade into three missed trips — because dispatch never assigned an unavailable vehicle in the first place.
Get intuitive insights that point to the right action — before you even ask.
Other systems plan for what should happen. Ecolane adapts to what is happening.
If your current platform runs on batch scheduling, your dispatchers are always one step behind. Ecolane's real-time engine continuously optimizes as conditions change — easy to understand information embedded directly in the workflow, your team can act on it instantly.
Built for every layer of your agency
From the GM fielding board questions to the dispatcher managing 40 runs at once — Ecolane is built for every layer of your agency.
Director / GM
Operational visibility without the noise
Reduce hold time and ADA exposure
Deliver more service without added headcount
Real-time visibility across the operation
Stronger audit posture and rider trust
Operations / Dispatch
Less firefighting. More control.
Fewer manual run edits per shift
Surfaces the right action, faster
Cleaner shift handovers
Predictive alerts before things cascade
IT / Procurement
Reimagined architecture, not a patch job
React-based, future-ready foundation
WCAG 2.2 AA built-in, not bolted on
Deep integration, not surface-level API sync
Agencies can configure the platform to fit how they operate.
Be first in line.
Get more for it.
Implementation fee waiver
Priority onboarding and first access to new capabilities
Platform built to WCAG 2.2 AA accessibility standards
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