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Rabbittransit Case Study

York, PA

Rabbittransit had to quickly adapt and find ways to address the unique challenges presented when serving rural communities...

Based out of York, PA, nearly 8,000 people depend on Rabbittransit each day to get to work, medical facilities, school, and other life-sustaining activities. Rabbittransit provides ADA accessible and curb-to-curb paratransit sevices and also offers fixed route and commuter bus services using a fleet of 237 paratransit vehicles and performs an average of 3,100 trips per week.

Rabbittransit was looking for a uniform platform that would provide consistent service and reporting to address the unique challenges they were presented with when serving the rural communities.

The solution they adopted helped them:

  • Meet RPH goals
  • Increase OTP
  • Save over $1 million in operational expenses
  • Increase customer satisfaction rates

To learn more, download the case study.

“Prior to Ecolane, rabbittransit had a full-functioning paratransit software package with most of the bells and whistles. What we didn't have was a product that was easy to use. We didn't have a product with good and accurate reporting modules. We didn't have a system that allowed us to enhance our customer's experience. Ecolane provides these features and a significant amount of information in a very user-friendly manner - right at your fingertips. We know immediately which vehicles are struggling with on-time performance and which customers may be late. The best part is Ecolane assists the dispatcher in finding solutions! We have saved over $1 million in expenses since implementing Ecolane.”
– Rich Farr, rabbittransit