Knox Area Transit Case Study

Knox Area Transit operates demand response transportation and a deviated route shuttle service. With a fleet of 25 vehicles serving a population of over 60,000 people, it can be a challenge to keep up with rider demand.

Knox Area transit was looking for a way to get away from time-consuming and archaic processes in order to expand and improve their transportation services while, at the same time, improving operational efficiency and customer satisfaction.

With the addition of DRT scheduling software, advanced reporting systems, and touch screen MDT software on Android tablets, Knox Area Transit was able to:

• Increase rides per hour from 2.89 to 3.22
• Operation on-time performance at 90%
• Increase number of trips per day from 400 to 600

To find out exactly how Knox Area Transit was able to achieve success, download the case study.