Implementing new transit software for an agency can be a difficult adjustment for all involved – from supervisors to dispatchers to executives alike. The ability to transition smoothly, however, will be most dependent on how fast an agency’s drivers are able (or willing) to adapt.
How can an agency effectively introduce its drivers to new software technology to minimize pushback and maximize all that a new software has to offer? Here are the things that an agency can do to ensure a smooth transition and a successful implementation when it comes to its drivers:
A new transit software benefits the entire organization; that’s why most agencies decide to make the switch. Those who aren’t decision-makers in the organization, drivers especially, don’t always see that, however. By emphasizing the ways that the new technology actually benefits the driver in their daily duties, you can get drivers personally invested and excited about the change. Remember: the less resistance internally, the smoother the transition goes. Here are some of the benefits that should be highlighted for drivers:
Drivers are very passionate about the care of their passengers, as they develop long-term relationships with all of them. With the introduction of new technology, this also means that processes have to change. Drivers become concerned because they are used to providing for their passengers in a specific way and are less likely to support new changes if they feel it will negatively affect them or their passengers. By letting your drivers know that any changes made aren’t meant to make things worse and emphasizing that this change is actually meant to help drivers continue to give their passengers high-level, consistent service, any unease can be put to rest. It’s important to make sure that drivers understand the overall goals of the project and address how it directly affects them (and their passengers) during the education process.
For an agency, great decisions involving technology and scheduling mean nothing if the drivers don’t want to execute upon them. That’s why it’s so important to gain the necessary support and buy-in from these employees, as new technology can actually make their lives on the road easier day to day and improve overall agency operations. By recognizing that the adoption of a new technology will change the way that a driver interacts on a daily basis and by properly addressing concerns and educating employees early on, resistance can be eliminated and an implementation will be successful.