In short, times have changed. With rapid advancement of computer technology and the advent of smart devices, the demands of riders have rapidly increased.
Public transit ridership on the whole is on an upward trend. In the 20-year period from 1996 to 2016, ridership in the United States increased approximately 26 percent. More precisely, riders in the third quarter of 2019 took 2.5 billion trips, or 54 million trips more in comparison to the same time in 2018 American Public Transportation Association. Public Transit Ridership Up for Third Quarter of 2019.December 11, 2019).
Add to the mix the fact that senior citizens make up a significant portion of public transportation and ADA ridership, and that ridership continues to grow, it’s easy to understand that transit service providers are facing complex challenges.
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